Sr. Lifestyle Concierge

The incumbent is responsible for handling customer requestsboth standard and high-profilefor AspireLifestyles clients via phone email or chat. Requests are fulfilled using various resources including the internet internal knowledge and external partners. The role requires clear professional and timely communication. A key focus is maintaining exceptional service standards in every are essential to AspireLifestyles mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers team members managers and partners.

• Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone email chat etc.).
• Acts as the primary contact for escalated customer service issues exercising sound judgment and discretion.
• Consistently delivers positive customer experiences by providing accurate and timely information.
• Adheres to the contractual scope of services communicating limitations positively and professionally.
• Builds strong customer relationships by understanding and anticipating individual preferences.
• Proactively initiates outbound calls in line with program requirements.
• Applies high-quality customer service standards and best practices to every interaction.
• Efficiently utilizes internal systems partners and online resources to fulfill customer requests.
• Communicates clearly and professionally upholding client brand standards at all times.
• Actively participates in training sessions and meetings to stay informed on client updates and service protocols.
• Demonstrates multitasking and prioritization skills in a fast-paced dynamic work environment.
• Complies with company policies maintains flexibility in work hours and locations and performs additional duties as assigned.

• Minimum 2 years of customer service experience in travel hospitality retail or related fields.
• Strong interest in globallifestyleareas such as travel shopping sports and culture.
• Proven ability to research and fulfill diverse customer requests using various resources.
• Excellent verbal and written communication skills in English.
• Proficiency in local languages (Hindi and/or Marathi).
• Demonstrated problem-solving skills and attention to detail.
• Graduation in any discipline.
• PreviousConciergeor luxurylifestyleexperience is a plus.
• Flexible to work varied shifts based on program needs.
• Open to limited travel for learning and development purposes.

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development