Sr. Infrastructure Operations Associate Engineer
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Job Summary
Sr. Infrastructure Operations Associate Engineer
WHO WE ARE
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile cloud-based operations and deliver better customer experiences.
Duck Creek is a flexible-first company offering employees autonomy in how they manage their work. As part of our Flying Together approach we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location andyoullpartner with your leader toparticipatein meaningful in-person moments that support team connection and collaboration.
ABOUT VISTA
Duck Creek Technologies is a portfolio company of Vista Equity Partners a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio companyyoullwork in an environment backed by deepexpertise long-term investment and a strong commitment to building market-leading businesses and meaningful careers.
POSITION OVERVIEW
Responsible for managing and supporting Azure AWS Windows and Linux environments to ensure secure reliable and efficient operations. This role installs configures automates monitors and troubleshoots infrastructure supports production systems maintains technical documentation and works with cross-functional teams to deliver scalable cloud solutions while providing on-call support when required.
WHAT YOULL DO
- Installs configures automates and monitors various Azure & AWS Cloud services
- Installs configures automates and monitors Windows systems and domains.
- Installs configures automates and monitors Linux systems.
- Performs operational engineering including platform upgrades server patching monitoring configuration and troubleshooting.
- Provides off-hours on-call support.
- Creates and updates technical documentation
- Participates in projects in a fast-paced environment independently or within a team
- Works closely with peers to implement and manage secure scalable repeatable and reliable cloud infrastructure environments.
- Contributes to troubleshooting of production issues related to wide range of server and network topics.
- Addresses day-to-day support cases in timely manner and with highest quality.
- Aligns business objectives with technical solutions for stakeholder requests.
- Performs other related duties and activities as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
WHAT YOUVE DONE
- Bachelors degree or higher education level or its foreign equivalent in Computer Science Information and Technology and Computer Engineering or a related engineering/computer field.
- Minimum of 5 years of related professional experience
- 3 years technical support and administration of Microsoft Azure or AWS systems
- Experience with CloudFormation Autoscaling VPC in AWS.
- Experience with Azure NSG
- Experience with PowerShell
- Experience with Active Directory including maintaining several domains
SKILLS & CAPABILITIES
- Bachelors degree or higher education level or its foreign equivalent in Computer Science Information and Technology and Computer Engineering or a related engineering/computer field.
- Minimum of 5 years of related professional experience
- 3 years technical support and administration of Microsoft Azure or AWS systems
- Experience with CloudFormation Autoscaling VPC in AWS.
- Experience with Azure NSG
- Experience with PowerShell
- Experience with Active Directory including maintaining several domains
Specialized Knowledge Skills and/or Abilities:
- Working knowledge of VPN connectivity and client troubleshooting
- General knowledge of virtualization and cloud computing
- Knowledge of Microsoft Azure virtual network appliances
- Knowledge of network protocols such as: DNS SMTP SNMP SSH SFTP.
- Knowledge of network and TCP/IP routing/subnetting
- Knowledge of Windows operating systems
- Knowledge of backup and disaster recovery processes
- Works well with people who have diverse abilities experiences and perspectives
- Approaches opportunities and is
- Issues with an optimistic action-oriented and solution-based approach
CORE COMPETENCIES
Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication fostering open collaboration across diverse perspectives to achieve shared goals.We approach challenges with curiosity and critical thinking seeking creative solutions while remaining adaptable in a fast-changing environment.We take accountability for our work and outcomes holding ourselves tohigh standardsof integrity and professionalism.Above all weare committed to doing the right thingtreating others with respect embracing continuous learning and engaging inclusively across cultures and backgrounds.
LEARN MORE
- Company Website Transforming Insurance with Duck Creeks SaaS Solutions
- Life at Duck Creek Life at Duck Creek - Duck Creek
- Benefits & Rewards Wellbeing & Rewards - Duck Creek
LOCATION & WAYS OF WORKING
Duck Creek is a flexible-first company offering employees autonomy in how they manage their day-to-day work.As part of our Flying Together approach we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations.
WHAT WE STAND FOR
Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another regardless ofroleor background. This collaborative approach helps us continuously improve our products services and systems.
Duck Creek is committed to equal opportunity for all employees and applicants with decisions based on skills experience and achievementswithout regard to any protected status.
We strive to lead by example in inclusion diversity and equity creating an environment where employees can be their authenticselves. Our values guide us: We Prioritize Respect We Listen We Care We Add Value and We Lead.
To learn more: STATEMENT
To ensurean equitableand consistent process candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is notpermitted.
PRIVACY NOTICE
Bysubmittingyour application you acknowledge that Duck Creek Technologies may collect and process your personal data ReferPrivacyNotice
NOTICE
Duck Creek Technologies does not accept agency resumes.
This role is aligned to a specific location and you are expected toresidewithin reasonable proximity to that location. You will partner with your leader toparticipatein meaningful in-person moments that support team connection collaboration and business priorities.
At the start of your employment your work may be performed remotely subject to business needs and company guidelines. As our Flying Together approach continues to evolve you may be expected to transition to a hybrid work arrangement including working from a designated office location on a scheduledeterminedby your leader and organizational needs.
The Company reserves the right tomodifyyour work arrangement including location expectations and in-person requirements based on business needs organizational policy or regulatory considerations.
Required Experience:
Senior IC
About Company
Property & Casualty Insurance is one of the largest, most complex and powerful industries in the world–and it’s being turned on its head by the digital age. Mobile devices, the sharing economy, and everyday online experiences from the likes of Amazon and Uber are forcing every insura ... View more
