Sr Governance Lead (ISB London Market Account)

Job Description:

Why We Need This Role

The account operates within a complex ISB governance environment including:

• Formal deal governance forums (deal reviews solution reviews) with strict submission criteria approval thresholds and cadence.
• Structured decision approval processes across demand procurement and headcount involving multiple approval layers and stakeholders
• Requirement for traceability compliance and auditability of decisions and approvals across the account

Without a dedicated governance lead there is risk of:

• Missed or delayed approvals
• Poor submission quality
• Lack of visibility and audit trail
• Inconsistent processes across teams

Key Accountabilities

1. ISB Governance Oversight (Core Accountability)

• Own and oversee governance across the account ensuring alignment with ISB policies and processes
• Ensure full compliance with:
  • Deal governance (Deal Reviews Solution Reviews)
  • Demand and approval processes
  • Procurement and financial governance
• Act as the single point of coordination for governance-related activities

2. Sales Governance (Deal & Solution Reviews)

• Manage and coordinate submissions into ISB governance forums including:
  • Deal Review Forums
  • Solution Review Forums
• Ensure:
  • Submissions meet required criteria thresholds and timelines
  • Materials are complete and of high quality prior to submission
• Track outcomes approvals and required follow-up actions
• ISB governance forums require structured submission processes defined thresholds and formal approvals prior to progression

3. Governance Model & Process Ownership

• Define implement and maintain a clear governance model across the account covering:
  • Decision approval processes
  • Operations governance forums and cadence
  • Submission processes and templates
• Standardise and improve governance processes to ensure:
  • Consistency
  • Efficiency
  • Transparency

4. Decision Governance & Traceability

• Ensure all decisions and approvals are:
  • Properly recorded
  • Tracked
  • Auditable
• Maintain and manage decision logs / approval trackers
• Provide visibility of decisions and status across stakeholders

Current ISB processes emphasise centralised tracking and visibility of all approvals and decision outcomes

5. Business Reviews (MBR / QBR Support)

• Support monthly and quarterly business reviews
• Work with Finance and leadership to:
  • Produce governance-aligned reporting
  • Ensure data consistency and accuracy
• Provide structured updates on:
  • Approvals and governance progress
  • Risks and issues
  • Compliance status

6. Cross-Functional Governance Coordination

• Work across:
  • Sales (deal governance)
  • Resource Management (HC approvals)
  • Procurement (P.O.s SOWs)
  • Finance (affordability approvals reviews)
• Ensure all areas operate within a consistent governance framework

Profile We Need

This is a control and coordination leadership role not just admin.

Critical Skills

• Strong governance process management or PMO experience
• Understanding of structured approval processes and forums
• Strong ability to manage complex workflows and multiple stakeholders
• Excellent organisation and attention to detail
• Strong communication and follow-through capability

Behavioural Attributes

• Highly structured and disciplined
• Proactive and control-oriented
• Strong accountability mindset
• Able to operate confidently with senior stakeholders
• Focused on quality compliance and consistency

What Success Looks Like

Near-Term

• All governance processes are:
  • Clearly defined
  • Consistently followed
  • Properly documented
• High-quality compliant submissions into ISB governance forums
• Full visibility of approvals decisions and status

Longer-Term

• A fully embedded governance operating model across the account
• Improved approval timelines and reduced rework
• Strong confidence from leadership in governance and compliance

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