Sr. Executive
Job Location:
Monthly Salary:
Posted on:
18 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Position Title: IT End User Support Executive
Department: Information Technology
Location: Bhavnagar Cluster Gujarat
Reporting To: GM / AGM / DGM - IT
Role Purpose
The IT End User Support Executive is responsible for providing reliable daytoday IT support to all users at the manufacturing site. The role ensures smooth operation of enduser computing systems and provides basic network support to maintain productivity and minimize downtime at all solar sites and office operations while strictly following KP Group policies.
Key Responsibilities
IT End User Support:
- Provide Level1 / Level2 IT support to all site users including project operation & maintenance stores production admin and management teams.
- Install configure and troubleshoot:
- Desktops laptops monitors keyboards mouse and other peripherals
- Windows OS (installation configuration updates and basic troubleshooting)
- Standard business applications (MS Office email antivirus VPN ERP/MES client access where applicable)
- Resolve hardware and software issues with a focus on production continuity and minimal downtime.
- Assist users with login access issues password resets and basic application usage.
Printer & Peripheral Support:
- Install and support:
- Local network cloud printers used in production stores staff accommodation area and admin areas
- Troubleshoot common printer issues:
- Driver errors print queue issues connectivity problems
- Coordinate with vendors for printer repair and consumables as required.
Basic Network Support:
- Provide firstlevel network troubleshooting for end users including:
- LAN and WiFi connectivity issues
- IP address conflicts and basic DNS/DHCP issues
- Perform basic checks on:
- Network switches cabling access points (visual and connectivity level)
- Escalate advanced network or server issues to the Head Office IT team within defined SLAs.
- Support connectivity for production offices and shopfloor terminals as per guidance from HO IT.
Coordination & Communication:
- Act as the sitelevel point of contact for coordination with the Head Office IT team.
- Coordinate with ISPs and IT vendors for:
- Enduser connectivity issues
- Hardware repair and service calls
- Support IT activities during plant expansion new user onboarding or relocation.
IT Asset & Record Management:
- Maintain accurate records of:
- Laptops desktops printers and IT accessories
- Perform asset tagging allocation movement tracking and handover as per policy.
- Support periodic asset verification and audits.
- Maintain IT support logs and basic documentation related to incidents and assets.
Policy & Compliance:
- Follow all KP Group IT Information Security Safety and Administrative Policies.
- Ensure secure usage of IT systems and equipment within the manufacturing environment.
- Support compliance with internal audits and governance requirements.
Required Technical Skills
- Strong handson experience in:
- Desktop & laptop hardware troubleshooting
- Windows OS and MS Office support
- Basic working knowledge of:
- LAN WiFi TCP/IP
- Experience with:
- Network and local printer support
- Good documentation and coordination skills.
Qualifications & Experience
- Education: Diploma / Graduate in IT Computer Science or related field
- Experience: 35 years in IT End User / Desktop Support preferably in a Solar Park Renewable Energies Park manufacturing or plant environment Greenfield or Brownfield Project Sites
Key Behavioural Attributes
- High ownership for user satisfaction and uptime
- Ability to work in a plant/site environment and respond to urgent issues
- Good communication and coordination skills
- Adherence to processes documentation and policies
- Open to work on field activities across various locations and project sites
- Willingness to travel as per business needs
- Flexibility to support critical operations when required
Required Experience:
Senior IC
About Company
KP Group is best solar energy, wind power and hybrid power solutions company in Gujarat. Largest independent power producer and captive power plant EPC company.
