Sr. Escalation Engineer
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Job Summary
Everpure (NYSE: P) has evolved from storage pioneer to data platform closing fiscal 2026 with $3.7 billion in revenue its first billion-dollar quarter and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers AI labs the AI hardware supply chain data platform providers and the broader AI ecosystem.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
- Drive High-Stakes Escalation Resolution: Take end-to-end ownership of critical multi-platform system issuesevaluating hardware software networking and environmental factorsto rapidly restore service perform root-cause analysis and protect customer business continuity.
- Elevate Engineering Talent & Knowledge: Mentor and coach support team members through joint case triage structured technical trainings and internal documentation accelerating technical capabilities and resolution velocity across the organization.
- Bridge Product Engineering & Customer Insights: Partner directly with Product Engineering to relay real-world system behavior ensuring critical customer feedback feature enhancements and bug fixes trickle back into core product design.
- Lead Strategic Customer Communications: Facilitate high-visibility multi-participant calls during hot escalations authoring clear concise customer-facing communications and technical KB articles that build lasting client confidence.
- End-to-end technical troubleshooting and root-cause analysis expertise across multi-vendor environments including Linux/Windows administration cloud architectures (AWS) REST API services virtualization (VMware Hyper-V) and enterprise storage protocols (NFS S3 SMB).
- In-depth understanding of enterprise networking and systems architecture with hands-on proficiency in core protocols (DNS HTTP SSL TCP/IP) and diagnosing complex networking replication performance and capacity issues.
- Exceptional customer crisis management skills with a proven ability to lead multi-stakeholder technical calls de-escalate high-pressure situations and translate complex engineering concepts into concise strategic communications.
- A strong commitment to team enablement peer mentorship and continuous learning with a track record of creating high-value knowledge base content and technical training programs.
We are primarily an in-office environment and therefore you will be expected to work from the Bangalore office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Required Experience:
Senior IC
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
