Sr. Developer, Platform Engineering

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

• Develop and maintain Genesys Cloud Architect flows Bot Flows and Workflows supporting automation and self-service.

• Build and administer core platform configurations including Divisions queues routing profiles wrap-up codes and user and role management.

• Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes.

• Support implementation of Agentic AI and conversational features including knowledge surfacing summarization and routing logic.

• Troubleshoot and administer Genesys Cloud corporate instance and provide fixes for incidents.

• Test and validate automation deployments to ensure accuracy and performance.

• Monitor platform health and interact with observability and logging tools to investigate flow and integration failures.

• Document configurations changes and troubleshooting steps for knowledge reuse.

• Work under the guidance of senior developers and the manager to deliver sprint-based backlog items.

• Participate in daily standups reviews and retrospectives to ensure aligned progress.

• Proactively learn and apply Genesys Cloud capabilities to expand automation coverage.

• 3 years of experience developing or supporting CCaaS/contact center or automation solutions.

• Understanding of basic AI/NLU concepts and conversational design principles.

• Familiarity with REST APIs JSON and integration development.

• Proficiency in at least one scripting language (Python JavaScript or equivalent) for API automation and integration testing.

• Exposure to ServiceNow or other workflow automation tools.

• Familiarity with monitoring or logging tools for troubleshooting platform and integration issues.

• Strong problem-solving ability and willingness to learn new technologies quickly.

• Effective communication and collaboration in a remote global team environment.

• Hands-on experience with CX-as-Code and Terraform for Genesys Cloud configuration management and CI/CD pipelines.

• Genesys Cloud certification (CX Cloud Developer Associate or equivalent).

• Experience with agile teams and sprint-based software delivery.

• Familiarity with Genesys Cloud AI features including Agent Copilot knowledge management and predictive routing.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.