Sr Desktop Support Analyst
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Job Summary
Sr Desktop Support Analyst
Location- Patalganga (Panvel)
Responsibilities
Handling IT-related activities in Unit-I and Unit-II
- Responsible for GxP-related IT activities.
- Adherence to effective IT SOPs and ensuring related activities are carried out accordingly.
- Maintenance and support for Chromeleon and non-Chromeleon applications and servers.
- Provide technical support to vendors during any new installation or troubleshooting.
- Implementation of desktop policies in GxP systems.
- Maintain and review IT assets.
- Preparation review and execution of qualification and validation documents.
- End-user support related to IT infrastructure and system hardware.
- Printing support.
- Support related to network LAN Wi-Fi switches etc.
- Assisting with IT issues in QC and R&D labs.
- Coordinate with the corporate IT team for remote software and web applications.
- Coordinate with team members and troubleshoot IT-related problems.
- Anti-virus and patch management compliance.
- Monitoring and closure of IT tickets as per the SLA.
- Any other responsibility or assignment allocated by the Department Head.
Environment Health and Safety (EHS) Responsibilities
- Follow all EHS guidelines and work instructions while carrying out assigned activities.
- 100% compliance with Personal Protective Equipment (PPE) usage.
- Adherence to Life-Saving Rules (LSR).
- Work according to competence and assigned tasks.
- Participate in training programs.
- Awareness of emergency preparedness plans and responding to emergencies.
- Report EHS incidents to the concerned officer manager or EHS representative.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager
