Sr Client Service Consultant
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Responsibilities
Liaison with various departments (e.g. Accounts IT) within the company for achieving desired common objective
Answer as appropriate inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Participate in the development of departmental goals and objectives and identify opportunities for process improvement
Effective probing skills to elicit customer information
Ability to translate user-oriented language into technical information
Track and document requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
- Qualification
Academic and professional qualifications:
Bachelors Degree preferably in Healthcare or Banking and Finance
- Experience:
Minimum 3-4 year of experience
Excellent Communication Skills
Experience with Microsoft Office products
Knowledge in basic computer troubleshooting steps
- Travel requirements:
Minimal Travel Required
- Working arrangements:
- Able to work on a shifting schedule
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Required Experience:
Senior IC
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
