Specialist, Test Center Support

Job Title: Specialist Test Center Support (Network Operations Center)

Summary

The Specialist Test Center Support (Network Operations Center) monitors supports and maintains Pearson Professional Assessments owned Test Centers network systems security and endpoint infrastructure to ensure high availability and optimal performance. This role blends realtime network monitoring with handson troubleshooting across network devices Windows Server environments identity platforms endpoint management patching systems and CCTV technologies. The ideal candidate is analytical calm under pressure and comfortable working across multiple layers of IT operations.

Key Responsibilities

• Monitor network performance using NOC tools to detect outages latency or service degradation.
• Respond to incidents by diagnosing root causes escalating when required and ensuring timely resolution.
• Perform Level 12 troubleshooting across routers switches firewalls servers and connectivity issues.
• Support Windows Server environments including service checks patching coordination and basic administration.
• Manage and troubleshoot Active Directory including user provisioning group policies and authentication issues.
• Support Windows 11 endpoints resolving OS login performance and connectivity issues.
• Assist with Microsoft Intune device management including compliance checks configuration profiles and application deployment issues.
• Support identity and access issues in Microsoft Entra ID including MFA SSO conditional access and user lifecycle tasks.
• Participate in Microsoft and thirdparty patching cycles including monitoring deployments troubleshooting failures and ensuring compliance.
• Provide support for CCTV systems including analogue and IPbased cameras NVR/DVR systems and video management platforms.
• Troubleshoot CCTV connectivity issues camera failures recording problems and networkrelated video streaming issues.
• Handle alerts and tickets with accurate documentation and timely updates.
• Collaborate with network systems and security teams to resolve complex incidents and support planned maintenance.
• Execute routine operational tasks such as configuration backups patch checks and system health reviews.
• Analyse recurring incidents and contribute to long-term fixes and process improvements.
• Maintain runbooks documentation and shift handover reports to ensure operational continuity.
• Participate in 24/7 operations including shift work on-call rotations and emergency response.
• Ensure compliance with security policies SLAs and operational standards.

Required Skills & Qualifications

• Strong understanding of TCP/IP DNS DHCP BGP OSPF and routing/switching fundamentals.
• Experience with network monitoring tools (SolarWinds PRTG Zabbix Nagios Datadog).
• Hands-on experience with Cisco Juniper Fortinet or similar network equipment.
• Working knowledge of Windows Server (2016/2019/2022) administration.
• Practical experience with Active Directory (users groups GPOs authentication).
• Ability to support Windows 11 in an enterprise environment.
• Experience with Microsoft Intune for device compliance configuration profiles and app deployment.
• Familiarity with Microsoft Entra ID (Azure AD) including identity troubleshooting MFA and conditional access.
• Experience with Microsoft and thirdparty patching tools such as WSUS SCCM/MECM Intune patching or vendorspecific update platforms.
• Knowledge of CCTV systems including analogue and IP cameras DVR/NVR systems and video management software.
• Ability to diagnose CCTV network issues camera failures and recording/storage problems.
• Understanding of firewalls VPNs load balancers and WAN technologies.
• Strong analytical skills for interpreting logs packet captures and performance metrics.
• Excellent communication documentation and multitasking abilities.

• Certifications such as CCNA Fortinet CCNP Network MCSA AZ900 MD102 are a strong advantage.

Preferred Qualifications

• Experience in ISP telecom MSP data centre or cloud environments.
• Knowledge of Linux/Unix systems and basic scripting (PowerShell Bash Python).
• Familiarity with ITIL processes especially incident problem and change management.
• Exposure to cloud networking (Azure AWS GCP).

About the Ideal Candidate

Youre someone who thrives in hybrid environments where networks identity systems endpoints patching workflows and security technologies like CCTV all intersect. You enjoy solving problems across multiple layers of the stack and keeping critical services running smoothly.