Specialist II, End-User Support

This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also and resolves moderately complex hardware software application and connectivity incidents for end users applying established troubleshooting procedures and escalating issues that exceed defined service requests including device configuration software provisioning access setup and peripheral installation accurately and within service level incident details troubleshooting steps and resolution outcomes in the service management system to maintain accurate records and support knowledge base recurring technical issues and contributing root causes recommending process improvements and knowledge article updates that reduce repeat incidents and improve first-contact clearly with end users throughout the support lifecycle setting accurate expectations providing status updates and confirming issue resolution to maintain a positive support experience.

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Bachelors degree in information technology computer science information systems business administration engineering or a related field or equivalent experience required.2 years of experience in IT operations systems administration infrastructure support or a related field in IT operations systems administration CompTIA Server ITIL Foundation or equivalent role relevant certification preferred.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned