Specialist Development ServiceNow

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Specialist Development - ServiceNow

Are you ready to shine

At Sun Life we empower you to be your most brilliant self.

Who we are

Sun Life is a leading financial services company with history of 150 years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada the U.S. Asia the U.K. and other parts of the world. We have a network of Sun Life advisors third-party partners and other distributors. Through them were helping set our clients free to live their lives their way from now through retirement. Were working hard to support their wellness and health management goals too. That way they can enjoy what matters most to them. And thats anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this we offer a broad range ofprotection and wealth products and servicesto individuals businesses and institutions including:

• Insurance. Life health wellness disability critical illness stop-loss and long-term care insurance.
• Investments. Mutual funds segregated funds annuities and guaranteed investment products
• Advice. Financial planning and retirement planning services
• Asset management. Pooled funds institutional portfolios and pension funds

With innovative technology a strong distribution network and long-standing relationships with some of the worlds largest employers we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives with strong insurance asset management investments and financial advice portfolios. At Sun Life our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006 Sun Life Global Solutions (formerly Asia Service Centres) a microcosm of Sun Life is poised to harness the regions potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub shaping the Business driving Transformation and superior Client experience by providing expert Technology Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives our core purpose and mission.

Drawing on our collaborative and inclusive culture we are reckoned as a Great Place to Work Top 100 Best Places to Work for Women and stand among the Top 11 Global Business Services Companies across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business deepening our client understanding managing new-age technology systems and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability delivering end to end solutions for our clients and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management Support Testing Digital Data Engineering and Analytics Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination because when you love what you do it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you support you and inspire you to become the best version of yourself. As an employer we not only want to attract top talent but we want you to have the best Sun Life Experience.

Your Role:

We are seeking an experienced ServiceNow Developer to design develop configure enhance and support enterprise ServiceNow solutions for Sun Life. The role requires strong ServiceNow platform development workflow automation integrations ITSM process knowledge and the ability to convert business requirements into scalable secure and supportable technical solutions.

The ideal candidate should also be able to support TPRM-related workflows and the TCRM Challenge Tracker scoped application while partnering with business stakeholders architects administrators support teams BSAs and testers across global teams.

• Build and enhance ServiceNow solutions: Develop applications modules workflows catalog items dashboards reports forms and automation aligned to business needs.
• Own technical delivery: Analyze requirements estimate effort design solutions configure/develop changes support testing and manage deployment readiness.
• Support ITSM and domain workflows: Deliver enhancements across ITSM areas and TPRM/TCRM workflows including assessment approval due diligence risk review and closure activities where applicable.
• Develop platform components: Create and maintain Business Rules Client Scripts Script Includes UI Policies UI Actions UI Pages UI Macros Notifications Flow Designer flows and workflows.
• Enable integrations: Build and support secure integrations using REST SOAP JSON XML LDAP SQL Web Services and other enterprise integration patterns.
• Maintain security and controls: Configure roles groups ACLs domain separation and data security controls in line with governance requirements.
• Troubleshoot and optimize: Investigate platform issues perform root cause analysis debug defects improve performance and reduce recurring incidents.
• Collaborate globally: Partner with business owners architects administrators BSAs testers support teams and cross-functional stakeholders.
• Document and transition knowledge: Maintain design specs release notes deployment guides test evidence operating procedures troubleshooting notes and KT materials.
• Contribute to agile delivery: Participate in backlog refinement sprint planning design reviews code reviews testing release management and platform upgrades.

• Bachelors/Masters degree in Computer Science Information Technology Engineering or equivalent qualification.
• Minimum 4-8years of hands-on ServiceNow development and administration experience.
• Strong ServiceNow platform knowledge including architecture data model development standards and release practices.
• Strong JavaScript development skills and experience with ServiceNow scripting/configuration.
• Hands-on experience with Business Rules Client Scripts Script Includes UI Policies UI Actions ACLs Service Catalog Flow Designer Workflows and Update Sets.
• Experience designing and supporting integrations using REST SOAP JSON XML LDAP or similar technologies.
• Experience in testing debugging troubleshooting deployment and production support.
• Strong analytical problem-solving written communication and stakeholder management skills.
• Experience working in Agile/Scrum delivery environments.

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• ServiceNow Implementation ITSM GRC TPRM HRSD ITOM CMDB or custom application experience.
• Knowledge of ITIL processes and service management best practices.
• Experience with ServiceNow Orchestration and Integration Hub.
• Experience leading development initiatives mentoring junior developers or acting as a technical lead.
• Knowledge of enterprise architecture cyber/security requirements governance and compliance controls.

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