Specialist (CMDB Asset Management Analyst)

The CMDB and Asset Management Analyst will be an integral member of the IT Service Management team and play a significant role in the governance operational support and continuous improvement of configuration and asset management processes used through the lifecycle of GfKs ServiceNow CMDB and Asset Management capability. 

The analyst will work closely with colleagues across Infrastructure Information Security Procurement End User Services and Transformation teams to support configuration management and asset management policy process and procedures ensuring these are aligned with ITIL service configuration and IT asset management best practice. 

They will provide proactive governance and analytical support to improve the completeness accuracy and integrity of CMDB and asset data and will produce reporting and insight for stakeholders responsible for maintaining configuration and asset records across the IT estate. 

Key Activities 

• Support the maintenance of the governance model policy process and procedures for the CMDB and Asset Management ensuring agreed controls are followed and data remains accurate and reliable. 
• Perform day-to-day analysis validation and remediation of CMDB and asset records to improve data quality consistency and lifecycle control. 
• Support automated Discovery and other data integrations ensuring discovered data is reviewed reconciled and correctly integrated into the CMDB. 
• Maintain configuration item relationships in line with CSDM and support service mapping and dependency accuracy across the environment. 
• Work closely with Change Management and technical teams to ensure CI and asset changes are reflected in the CMDB and Asset Management records in a timely manner. 
• Produce regular CMDB and asset health reports dashboards and KPI measures to monitor policy adherence data quality lifecycle status and process efficiency. 
• Support hardware and software asset lifecycle activities including asset onboarding allocation reconciliation refresh retirement and disposal record maintenance. 
• Assist with stock inventory and ownership validation activities to ensure assets are correctly recorded categorised and linked to users services and support groups where required. 
• Support audits compliance checks and exception analysis across CMDB and Asset Management data helping identify gaps risks and corrective actions. 
• Stay current on ServiceNow capabilities and supporting technologies related to CMDB Discovery CSDM and Asset Management and contribute ideas for service improvement and automation. 

Qualifications :

Required skills and experience 

• Experience working with Service Configuration Management and/or IT Asset Management processes preferably in a ServiceNow or similar service management environment. 
• Experience maintaining CMDB data CI relationships class structures and health controls with a good understanding of the principles behind accurate configuration records. 
• Experience supporting hardware and software asset lifecycle processes including inventory control reconciliation ownership tracking and retirement or disposal activities. 
• Experience using dashboards reports and data analysis to identify data quality issues and drive corrective actions. 
• Experience working with IT Service Management processes such as Change Incident and Problem Management in relation to configuration and asset data. 
• Knowledge of hardware software cloud and application CI types including how these relate to services and assets across the estate. 
• Strong attention to detail with the ability to investigate discrepancies coordinate remediation and maintain high standards of data quality. 
• Ability to work with a wide range of technical and business stakeholders in a global environment. 

Desirable skills 

• Experience using ServiceNow for CMDB Discovery CSDM and Asset Management administration or support. 
• Experience with service mapping reconciliation data imports and integration troubleshooting. 
• Experience supporting audit compliance or governance reporting in relation to CMDB or IT asset data. 
• ITIL V3/4 Foundation or equivalent practical experience in Service Management. 

Key Interfaces 

• Business Relationship Managers 
• IT Service Managers 
• Global Service Desk hubs 
• Infrastructure and platform teams 
• ServiceNow System Administrators 
• Procurement vendor and end user computing teams 

Typical Education and Work Experience required 

• At least 3 years experience working in an IT environment with relevant experience in CMDB Configuration Management Asset Management or ServiceNow data governance. 
• High school diploma or BSc/BA in IT Computer Science Business Information Systems or a relevant field. 

We are looking for a passionate individual who takes pride in their work and is open to learning developing best practice and continuously improving the quality of service data. 

We offer an exciting work environment that brings people together encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. 

We are looking for self-starters who accept challenges and create solutions. 

Can there be a better place to take centre stage in the digital revolution 

We are excited to get to know you! 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time