Specialist, Application Support

About Job

Support Specialist Chennai

Embrace the role of a Support Specialist on our team where youll play a vital part in ensuring the smooth operation of our enterprise software solutions. Your duties encompass monitoring applications active triaging collaborating with developers and conducting thorough troubleshooting to identify and resolve application issues. Actively contributing to testing and quality assurance youll build a comprehensive Knowledge Base. As a proficient communicator youll lead the coordination of issue resolutions actively engage in release calls and contribute to Root Cause Analysis investigations.

RESPONSIBILITIES:

• Analyze and resolve front-end UI bugs visualization issues and backend issues.
• collaborate with the development team to address defects and bugs.
• Conduct extensive debugging and troubleshooting for root cause analysis.
• Support Business-As-Usual (BAU) tasks and work collaboratively in a cross-functional environment.
• Develop and execute test plans providing accurate feedback on application performance.
• Create and maintain a Knowledge Base (KEDB) with accurate descriptions and workarounds.
• Investigate and report issues to Application Support (L2) for closure.
• Support continuous improvement in the development life cycle of software solutions.
• Perform smoke tests and post-deployment validation.
• Coordinate modifications to the production environment and identify areas for process improvement.
• Take charge of potential automation projects and support system monitoring and stability.
• Follow standard procedures for issue escalation and communicate with stakeholders.
• Monitor service-level dashboards and review system capacity.
• Provide technical support to internal teams and external clients.
• Record track and document the problem-solving process.
• Categorize issues and resolutions for trending metrics.
• Participate in Root Cause Analysis (RCA) investigations.
• Perform Site Reliability Engineering (SRE) tasks including daily health checks.
• Generate daily reports on pending and closure tickets.
• Actively participate in release calls.

Qualifications :

• Bachelors degree in engineering computer science or related field.
• Exposure to Native Monitoring skills and tools including but not limited to (Datadog Logic Monitor Pager Duty).
• Ability to create Datadog Dashboards and conduct log analysis.
• Positive attitude team player self-starter; ability to work independently.
• Comfortable working in an Agile environment.
• Good understanding of ITIL service lifecycle stages.
• Advanced knowledge of infrastructure components (cloud services containerization compute storage networking system).
• Application Support experience in a Microsoft Azure Cloud environment.
• Proficiency in Microsoft Office Tools SQL Analytic Reporting Suite Metric Dashboards Application monitoring tools and Job Scheduler tools.
• Demonstrated good interpersonal and communication skills.
• Ability to work flexible and extended hours covering global business hours holidays and weekends on a rotational basis.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time