Specialist Accounts Receivable

JOBDESCRIPTION

JobTitle

Specialist

Date

13-Nov-2025

Function

Enabling Services

JDwrittenby

Team Lead

ReportingTo

Team Lead

JDApprovedby

Associate manager

Brand

UE

WorkLocation

Hyderabad

AboutGusEducation India(GEI)

• GUS Education India (GEI) is the education arm of Global University Systems a leadingGlobal Education conglomerate. Established in 2017 GEI boasts a portfolio of over 35Institutionsandcollaborateswithprestigiousuniversitiesandinstitutionsworldwideofferingeducationalservices that enhancetheiroperationsandimpact.
• As a frontrunner in building digital eminence for a suite of academic brands GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

NatureofTheJob

• The Senior Specialist plays a critical role in leveraging Finance processes and efficiently managing the student refund process. This position ensures accurate verification of student data compliance with refund policies coordination with finance and internal departments and effective communication with students. By optimizing operational workflows the role supports improved efficiency and helps maintain a high standard of student service through timely and transparent refund management.

JobPurpose

The purpose of this role is tobe for managing the entire student refund process to ensure accuracy compliance and efficiency. This involves receiving and processing refund cases promptly verifying and authenticating student information through various university systems and assessing eligibility against established policies and contracts. The role requires close collaboration with finance and internal departments to validate payment details and facilitate refund disbursements. Additionally the Senior specialist handles communication with students regarding refund decisions and appeals maintains detailed documentation manages escalations and ensures adherence to data privacy and GDPR regulations. Ultimately this role aims to deliver transparent timely and fair refund services that uphold the universitys standards and enhance student satisfaction.

HEAD

OrganizationalStructure

Team Lead

Specialist

KeyAccountability

Actions

Refund Process Management & Finance coordination

• Manage daily refund cases and ensure timely progress.
• Verify student and payment details using database and SharePoint.
• Assess refund eligibility per policies and contracts.
• Coordinate with Finance for payment validation and refund authorization.
• Monitor refund processing and resolve discrepancies.
• Make decisions on refunds including cancellations and approvals.
• Maintain accurate documentation and update tracking systems.
• Communicate decisions to students and internal teams

Process Improvement & Automation

• Identify and implement improvements in refund and finance processes.
• Use automation tools to streamline workflows.
• Support digital transformation initiatives.
• Ensure changes align with business goals and improve efficiency

KeyAccountability

Actions

Compliance & Data Governance

• Ensure refund and finance data complies with GDPR and policies.
• Maintain data accuracy security and confidentiality.
• Guide teams on data privacy and compliance during refund processing
• 
  

Project Leadership & Change Management

• Lead projects related to refund and finance process improvements.
• Manage change initiatives to ensure smooth adoption.
• Coordinate with stakeholders to align goals and expectations.
• Monitor progress and report on project outcomes.

Collaboration &

Stakeholder

Management

• Work closely with students refund officers finance and advisors to ensure smooth refund processing.
• Maintain clear and timely communication with all stakeholders.
• Coordinate with banks and internal teams for payment validation and issue resolution.
• Support escalation processes and provide updates on case progress.
• Foster positive relationships to ensure efficient case handling and policy compliance.

Desired Profile

Qualification

• Bachelorsdegreeinanydiscipline.

Skills

• Strong attention to detail with excellent data verification skills
• Proficiency in using student information systems (e.g. SIS) SharePoint and finance platforms
• Good understanding of refund policies contracts and compliance requirements
• Ability to analyze cases and make sound decisions based on guidelines
• Effective communication skills for interacting with students finance teams and internal stakeholders
• Strong organizational skills with the ability to manage multiple cases simultaneously
• Familiarity with GDPR and data privacy regulations
• Experience with process improvement and basic automation tools is a plus
• Advanced Excel skills including formulas pivot tables and data analysis for reporting and tracking purposes.

RelevantExperience

• Over6-10yearsofrelevantexperience.

GUSValues

• GEIisanequalopportunityemployerandencouragesapplicantsfromdiversebackgrounds toapply.
• Thereis anexpectationthat employeeswillmaintainthevaluesoftheGroup and will comply with the code of conduct as well as equalitydiversityhealthand safety policiesofthecompany.

Benefits

• AtGUSEducationIndiaGEIwetruly believethatdiverseculturebackgroundsandexperiencesdriveinnovation.
• Thisroleisafull-timepositionwithacompetitivesalaryandbenefitspackage.
• The company offers comprehensive medical insurance to its employees which includeshospitalizationaccidentalinsuranceterminsurance andGratuitywhichisoverandabovethecompensation.
• Tomakethedailycommuteeasier safer andlessstressfulthecompany providescabfacilitiestoitsemployeestoandfromtheworkplacewithin30kilometersradius.
• The company acknowledges the importance of mental and physical well-being and the need for restand relaxation. Workdays are Monday to Friday and a comprehensive leave package for employeewell-being is offered which includes 5 days of medical leave 5 days of casual leave 24 days ofearned leave 1 day of Happiness Leave apart from 10 days of statutory leave totaling to 45 daystime offinayear.