Spare Parts Order Manager

JobTitle-Spare Part Operational Order Management(SparePartsCoordinator)

JobDescription

Yourdepartment

TheGlobalSparePartsDepartmentispartoftheBusinessUnitSupply.TheGlobalSparePartsteamis end-to-end responsible forthe spare partsactivitiesfor Vanderlandes CustomerCenters (CCs)and theircustomers.Global Spare Partsdepartment iscreatinga Center of Competence in ourGlobal Capability Center at Pune India. Global Spare Partsisorganized in three departments.

GlobalSpareParts

• SparePartsMarketingmanagesthesparepartsproductportfoliotoimprovethepartsvalue propositiontotheVanderlandeCCsandCustomers.TheactivitiesincludeProductLifeCycle managementwithastrongfocusondigitalizationandB2Be-commerce.Theteammanagesthe globalpricingproductcontentand builds a strongrelation within- and externalstakeholders.

• GlobalSupportsupportstheglobalcustomerbasewithsparepartsofferingsthroughoutthelife-timeofthematerialhandlingassets.Thisincludesthedevelopmentofinitialspareparts packages andday to day technical andcommercialspare partssupport. The departmentadvises customers tooptimizetheon-site stock availability.

• SparePartsLogisticsmanagesthecentralpartswarehouseandisresponsibleforallin-andoutbound warehouse activities. They manage stock-levels lead-times and on-time shipmentanddeliveryofpartsfromsuppliersanddeliveriestotheglobalVanderlandecustomerbase

Yourposition

Youwillbethefirstpointofcontactforthecustomerssparepartsrelatedquestionsandrequests.You willown the orderingprocess and willkeep thecustomer upto datewiththe delivery information.

Wherenecessaryyouwillalsocheckthetechnicaldocumentation(BillofMaterial)inordertofindout what parts are needed for the customer.

TasksAndResponsibilities

• Manage sparepartsquotations pricing requests quotation follow-up and quotation performance to support business objectives.

• Processcustomer replenishment repair warranty consignmentdropshipment credit/debit and internal orders using ERP systems and connected business platforms.

• Coordinate inbound and outboundlogisticsactivities including shipment trackingexpediting urgent deliveries export documentation and issue resolution.

• Support supplier-related activities including quotation requests purchase order approvals catalog maintenance and invoice discrepancy resolution.

• Maintain customer project item pricing and other master data while ensuring data accuracy and integrity across business systems.

• Provide technical sparepartssupport byidentifyingcomponents using engineering documentation and product information systems.

• Manage warranty claims repair requests returns and customer complaints in collaboration with cross-functional teams.

• Administerconsignmentstock replenishment processes and inventory consumption transactions to ensure material availability.

• Support digital customer platforms such asWebshop Maximo APIs and related interfaces to enhancethe customerexperience.

• Provide guidance and operational support to customers on spare parts ordering processes and inquiries.

• Collaborate with Service Supply Chain Finance Logistics and regional teams to ensuretimelyorder fulfilment andhigh levelsof customer satisfaction.

• Drive continuous improvement initiatives that enhance operational efficiency process standardization business performance and customer satisfaction.

Requirements

• AtleastabachelorsdegreepreferablyBusinessAdministrationorasimilar

• Relevant5-7yearsexperienceinaB2Btechno-commercialenvironment.

• Experience inSparePartsOrderManagement.

• KnowledgeofMaterialPlanningandInventoryManagement

• Musthavegeneraltechnicalknowledgeofspareparts&abletoreadtechnicaldatasheetsanddrawings

• Goodnegotiation skillstodeveloplocalbuying

• StrongadministrationalskillswithknowledgeofMicrosoftOffice(specificallyMSExcel)

• ExperiencewithERP

• GoodcommandoftheEnglishlanguage(SpeakingandWriting)

• Experience inhandlingmultiple tasksina high-energyoffice

• Proactiveandcustomerservice-minded

• Strong workethicandinitiativewhowouldlike togrow anddevelopwithinthe organization

• Takesfullownershipandresponsibilitiesoftheirassignments

• BelieveinSelf-alignmentwithallstakeholders