Spa Manager- Fairmont Agra

• Ensure the establishment and execution of all departmental goals and key performance indicators
• Assist in the development of the spas standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Recruit hire train and supervise spa staff members ensuring consistent delivery of exceptional service standards and professional development opportunities
• Meet with group meeting planners to showcase spa facilities and programs. Promote and sell customized spa packages and wellness programs to conference groups and corporate clients as required
• Provide and take responsibility for the professional delivery of all information via emails telephone and in person to all potential spa guests and corporate partners
• Work with the Marketing and Communications department regarding all aspects of spa promotions digital presence and brand positioning. Assist in the implementation of marketing plans and public relations programs
• Maintain thorough knowledge of competitors including location product offerings pricing promotions and sales techniques to identify market opportunities
• Monitor scheduling of all services and special programming to optimize resource allocation and maximize revenue generation
• Establish and maintain professional business relationships with all vendors suppliers and service providers to ensure quality and cost-effectiveness
• Review purchase requisitions and forward to Director of Rooms for approval ensuring compliance with budgetary guidelines
• Review and approve all invoices before payment verifying accuracy and adherence to contracted terms
• Manage spa budget and financial performance including revenue forecasting expense control and profitability analysis
• Monitor and maintain inventory levels of spa products supplies and equipment ensuring optimal stock management and waste reduction
• Ensure compliance with all health safety sanitation and regulatory requirements specific to spa operations and guest wellness

Qualifications :

• Bachelors degree or diploma in Hotel Management Hospitality Management Spa & Wellness Management Beauty Therapy or a related field
• Minimum 7-8 years of progressive management experience in a spa wellness or luxury hospitality environment
• Proven track record of successfully managing spa operations including budgeting staffing and revenue generation
• Strong leadership and team management skills with the ability to recruit train and develop spa professionals
• Excellent sales and business development experience with demonstrated ability to promote wellness programs and secure corporate partnerships
• Proficiency in financial management including budget forecasting expense control and profitability analysis
• Comprehensive knowledge of spa treatments wellness services and industry best practices
• Strong communication and interpersonal skills for engaging with guests staff vendors and corporate clients
• Thorough understanding of health safety sanitation and regulatory compliance requirements in spa operations

Additional Information :

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time