Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business. Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Technical responsibilities:
Resolving high complexity scope for integration and delivery.
Provide next level technical support for Platform/Connectivity/CSP/MPN and other technology as a service.
Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
Perform solution releases by authorizing validating (changes upgrades updates patches and migrations) and implementing them.
Manage customer (internal and external entities) technical discussions and provide them with regular updates as per each of the service and business requirement
knowledge and abilities
Ability to:
Communicate organize global stake holdermeetings
Maintainspecific (as per role)skillswithintheboundsofaproject and business need.
Organize the delivery of a complexservice
Understand advanced complex solutions and relevantproblematics
Excellent written and verbalcommunication
Work in a virtual teamenvironment.
education qualifications and certifications
Degree in IT/ Telecommunicationspreferred
Other (Desirable):
Good understanding onSDWAN / Security products
Cisco Plao Alto Fortinet Certifications with good network background ismust.
experience
Overallexperienceof8-10yearsof experienceinthe TELECOM or IT industry managing external customer facingprojects
Customer Service and Telecommunications experience highlydesirable
Previousinvolvementinnetworkdeploymentprojects and operationsandmusthavehands-ontechnical experience
About you
As a part of Incubation and Early Delivery :
The Solution Expert in order to accompany the development of the Customers Solutions help to orient the thinking and the build of the virtualized infrastructures with partners Solutions:
Help in pre-sale step for the technical qualification for the customers needs
Support the building phase and the design of the customers solutions
Realize the Level 3 support on our solutions
You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development: training programs and upskilling/re-skilling opportunities. Career Growth: Internal growth and mobility opportunities within Orange. Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events. Reward Programs: Employee Referral Program Change Maker Awards.
Only your skills matter
Regardless of your age gender identity race ethnic origin religion/belief sexual orientation marital status neurotype disability veteran status or appearance we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.
Orange Business is here!About usJoin us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.Every day you will collaborate with a team dedicated t...
Orange Business is here!
About us
Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business. Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Technical responsibilities:
Resolving high complexity scope for integration and delivery.
Provide next level technical support for Platform/Connectivity/CSP/MPN and other technology as a service.
Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
Perform solution releases by authorizing validating (changes upgrades updates patches and migrations) and implementing them.
Manage customer (internal and external entities) technical discussions and provide them with regular updates as per each of the service and business requirement
knowledge and abilities
Ability to:
Communicate organize global stake holdermeetings
Maintainspecific (as per role)skillswithintheboundsofaproject and business need.
Organize the delivery of a complexservice
Understand advanced complex solutions and relevantproblematics
Excellent written and verbalcommunication
Work in a virtual teamenvironment.
education qualifications and certifications
Degree in IT/ Telecommunicationspreferred
Other (Desirable):
Good understanding onSDWAN / Security products
Cisco Plao Alto Fortinet Certifications with good network background ismust.
experience
Overallexperienceof8-10yearsof experienceinthe TELECOM or IT industry managing external customer facingprojects
Customer Service and Telecommunications experience highlydesirable
Previousinvolvementinnetworkdeploymentprojects and operationsandmusthavehands-ontechnical experience
About you
As a part of Incubation and Early Delivery :
The Solution Expert in order to accompany the development of the Customers Solutions help to orient the thinking and the build of the virtualized infrastructures with partners Solutions:
Help in pre-sale step for the technical qualification for the customers needs
Support the building phase and the design of the customers solutions
Realize the Level 3 support on our solutions
You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development: training programs and upskilling/re-skilling opportunities. Career Growth: Internal growth and mobility opportunities within Orange. Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events. Reward Programs: Employee Referral Program Change Maker Awards.
Only your skills matter
Regardless of your age gender identity race ethnic origin religion/belief sexual orientation marital status neurotype disability veteran status or appearance we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by
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