Solution Manager
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Job Summary
- Monitor and measure service performance against KPIs to ensure reliable and secure delivery of application and infrastructure services to business end users
- Resolve escalated urgent and complex issues to ensure business continuity and provide second-line operational IT support for Solution Manager Focused RUN CALM applications
- Analyze complex business processes conduct workshops to gather and evaluate business needs and translate requirements into functional specifications for monitoring purposes
- Develop and implement end-to-end monitoring solutions and arrange communication with technical teams to support business process design and optimization
- Prioritize and manage multiple operational delivery priorities including supportability and transition projects while coordinating with Application Support colleagues Project Delivery teams and infrastructure suppliers
- Serve as Subject Matter Expert in technical and operational process aspects providing guidance training and administration of Solution Manager Focused RUN CALM tools and functionalities
Additional Information :
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Remote Work :
No
Employment Type :
Full-time
About Company
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Ban ... View more
