Solution Architect 1

MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging channels.MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngagesAI Suitehelps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.

For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

• Serve as the senior technical voice in strategic customer engagements designing end-to-end solutions across SDK integration API workflows data pipelines campaign orchestration and analytics reporting
• Evaluate and validate the technical feasibility of complex customer use cases translating business requirements into scalable implementation blueprints
• Guide customers through architectural decisions from event schema design and identity resolution to multi-channel campaign logic and data export strategies
• Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack data model and marketing objectives then map these to MoEngages capabilities

• Own the technical onboarding experience for strategic accounts end-to-end driving rapid high-quality go-lives that set customers up for long-term success
• Partner with Onboarding Managers and CSMs to build detailed actionable technical delivery plans with clear milestones dependencies and success criteria
• Support customers through SDK and API integrations troubleshooting blockers and providing hands-on guidance to their engineering teams
• Validate campaign and reporting deployments for correctness completeness and alignment with stated business goals before go-live

• Design and deliver tailored technical and product enablement programmes including onsite workshops virtual deep-dives and written playbooks that empower customer teams to operate MoEngage independently
• Build reusable training frameworks technical guides and best-practice documentation that scale across the SA team
• Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
• Act as a trusted advisor to senior customer stakeholders (Head of Product CTO VP Marketing) helping them think through platform strategy and roadmap alignment

• Synthesise patterns from customer implementations and feed structured product feedback to MoEngages Product and Engineering teams influencing roadmap prioritisation
• Contribute to the development of the SA practice defining engagement models building playbooks and improving how technical delivery is scoped and executed
• Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed

• 8 years of experience in Solutions Architecture Technical Consulting or a senior Implementation/Customer Engineering role ideally within MarTech SaaS or a customer data platform environment
• Strong command of mobile and web SDK integration REST APIs event-driven architectures and customer data modelling
• Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
• Demonstrated ability to facilitate technical workshops and drive alignment across engineering product and marketing stakeholders on the customer side
• Excellent written and verbal communication you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
• Comfort operating in ambiguity and navigating large matrixed customer organisations
• Experience with analytics and reporting design (funnels cohorts campaign attribution) is a strong plus
• Prior experience in a marketing automation CDP or omnichannel engagement platform is highly advantageous

Why Join Us!

At MoEngage we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.