Software Engineer II Customer Journey Team
Job Summary
About the Role
Abnormal AI is redefining cybersecurity with an AI-native platform that protects modern enterprises from advanced email attacks account compromise and human-targeted threats. Were looking for a Software Engineer II Backend to join the Customer Journey team which builds the product and platform experiences that help customers onboard quickly and successfully reducing manual work improving reliability and moving customers from initial setup to full activation. As a SWE2 you will build scalable backend systems that improve onboarding quality speed and time-to-value with an expectation to leverage modern AI development tools to build faster and ship higher-quality software.
What you will do
- Leverage AI development tools to enhance productivity optimize workflows and deliver reliable production outcomes
- Build backend services and workflows that make POV onboarding smoother faster and more self-serve for customers
- Design scalable systems that provide end-to-end visibility across onboarding processes and reduce dependency on downstream modules
- Develop and improve core backend systems across tenant management onboarding orchestration setup tooling and command center experiences
- Collaborate with engineers and cross-functional partners to deliver impactful solutions for customers and internal teams
- Build reliable APIs and backend architectures that support enterprise-grade onboarding workflows at scale
- Take ownership of features end-to-end from design and implementation through testing rollout and production validation
Must Haves
- 3 years of professional experience in software development
- Backend development experience with Python and/or Golang
- Experience with AI development tools such as Cursor GitHub Copilot or Claude
- Experience building scalable enterprise-grade applications
- Knowledge of cloud platforms (AWS GCP or Azure) and containerization (Docker Kubernetes)
- Strong fundamentals in computer science data structures debugging and performance optimization
Nice to Have
- Experience building onboarding provisioning workflow orchestration or platform automation systems
- Familiarity with backend systems that provide process visibility status tracking or operational tooling
- Experience with distributed systems service-oriented architectures or event-driven workflows
- Exposure to tenant lifecycle management setup automation or enterprise SaaS platform workflows
- Experience improving service reliability resiliency and observability in production systems
- Experience working on cybersecurity enterprise SaaS or customer-facing platform products
AI-Augmented Development Challenge
Once you apply youll be invited to our AI-Augmented Development Challenge where youll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment requiring 24 hours of work to be completed within one week apply when youre ready!
#LI-FS1
Required Experience:
IC
About Company
Advanced email protection to prevent credential phishing, business email compromise, account takeover, and more.