Software Engineer

This role is for an engineer who is beginning their software engineering career and learning to build reliable maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals gaining hands-on experience with modern development practices and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python Java JavaScript and ServiceNow platform development while contributing meaningfully to the product.

Software Development
   Develop software features and components under the direction of senior engineers; take ownership of well-defined scoped tasks
   Write clean maintainable code with comprehensive unit tests; follow established coding standards and best practices
   Contribute to the implementation of AI-native features including prompt design assistance API integration and basic evaluation
   Work with assigned features from design through development testing and deployment with guidance from teammates
   Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
   Follow secure coding practices including responsible handling of customer data and AI safety considerations
   Participate in code reviews and actively incorporate feedback from senior engineers
   Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

ServiceNow Platform Development
   Develop features and customizations on the ServiceNow platform with minimal supervision
   Write ServiceNow workflows business rules and automation using JavaScript and GlideScript with guidance
   Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
   Contribute to development of ServiceNow AI agents & skills

   Learn ServiceNow APIs web services and integration patterns through hands-on implementation
   Participate in ServiceNow application maintenance and support for assigned features
   Seek to understand ServiceNow platform capabilities and how they apply to business problems

Learning & Collaboration
   Learn from code reviews pair programming and mentorship from senior engineers
   Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
   Actively participate in team discussions design reviews and sprint planning
   Communicate clearly about progress blockers and technical challenges
   Participate in knowledge-sharing sessions and team learning opportunities
   Support junior teammates and newer developers by sharing what youve learned
   Take initiative to understand the broader system and how your work fits into the product

Customer Support & Quality
   Participate in issue triage and bug fixing under supervision
   Assist senior engineers in troubleshooting reported issues and understanding root causes
   Contribute to documentation and internal knowledge bases
   Learn from issues and help identify patterns that could prevent future problems
   Communicate respectfully and professionally with customers and internal teams

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Bachelors degree in computer science engineering or related field (or equivalent practical experience) 
• 4 years of professional software development experience 
• Proficiency in at least one programming language (Python Java or JavaScript); willingness to learn others 
• Understanding of fundamental software engineering concepts: version control testing debugging 
• Basic knowledge of relational databases and SQL 
• Familiarity with RESTful APIs and modern web services 
• Strong problem-solving skills and ability to learn quickly from feedback 
• Good communication skills and ability to work collaboratively with a team 
• Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus 
• Prior experience of ServiceNow is a must. Certification is highly desirable 
• Experience with Agile development methodologies is a plus 
• Ability to take direction ask for help when needed and work independently on assigned tasks 
• Passion for software quality testing and continuous learning 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time