Software Engineer (AIML)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location: This is an onsite role based at Nextivas Bengaluruoffice (Wilshire III by MFAR 492 Hobli RHB Colony Mahadevapura Bengaluru Karnataka 560048). Working together onsite strengthens how we operate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite four days per week withthepotential toincreasetofive days per weekas required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We are seeking an experienced NLP and Generative AI Developer to design develop and deploy advanced AI models that solve complex business problems through natural language understanding and generation capabilities. The ideal candidate will implement cutting-edge GenAI solutions optimize model performance and collaborate with cross functional teams to align AI initiatives with business objectives.

Key Responsibilities
Model Development & Implementation Design and implement generative AI models using state-of-the-art techniques including GPT VAE GANs and transformer architectures
Develop and deploy NLP algorithms for text processing semantic extraction and language understanding systems
Build and fine-tune large language models (LLMs) for specific use cases using transfer learning and domain adaptation techniques
Implement prompt engineering strategies to optimize GenAI model performance and output quality

Technical Execution
Work with deep learning frameworks including TensorFlow PyTorch Keras or scikit-learn to build scalable AI solutions
Process and analyze large datasets using text representation techniques word embeddings and feature engineering
Integrate NLP and GenAI components into existing systems and production pipelines with proper cloud or on-prem infrastructure
Optimize existing models for improved performance scalability and efficiency through hyperparameter tuning and experimentation

Research & Innovation
Stay current with latest advancements in generative AI machine learning NLP techniques and identify opportunities for integration
Conduct research on emerging techniques such as RAG (Retrieval Augmented Generation) architecture vector databases and LangChain framework
Evaluate model performance through rigorous testing frameworks and iterate to improve accuracy and reliability

Required Qualifications Education & Experience
Minimum 3-4 years of hands-on experience in NLP machine learning and generative AI development
Bachelors or Masters degree in Computer Science Artificial Intelligence Machine Learning or related field

Technical Skills
Strong proficiency in Python programming with experience in libraries like NumPy SciPy Pandas
Deep understanding of NLP techniques including tokenization named entity recognition sentiment analysis text classification and sequence modeling
Hands-on experience with LLMs such as OpenAI GPT LLaMA Claude or similar models
Expertise in deep learning architectures including LSTM Transformers attention mechanisms and neural networks
Experience with NLP libraries and frameworks such as Hugging Face SpaCy NLTK
Knowledge of vector databases embeddings and semantic search technologies
Familiarity with cloud platforms (AWS Azure GCP) for deploying ML models Soft Skills
Strong problem-solving and analytical thinking abilities
Excellent communication skills to convey complex technical concepts to diverse audiences
Ability to work independently and collaboratively in fast-paced dynamic environments

Preferred Skills
Experience with fine-tuning open-source models and model compression techniques
Knowledge of conversational AI chatbot development and dialogue systems Familiarity with MLOps practices and model deployment pipelines
Experience with distributed computing frameworks like PySpark
Understanding of data governance security and compliance requirements
Professional certifications in AI/ML or cloud platforms What Youll Work On Generative AI applications for content creation summarization and language generation
NLP systems for text analytics information extraction and semantic understanding
Conversational AI solutions including chatbots and virtual assistants
Prompt engineering and optimization for LLM-based applications

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Beware of Recruitment Fraud: At Nextiva we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.

All genuine communications from Nextiva originate from official email addresses ending in @. Communications received from free email services (such as Gmail Yahoo or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us please verify their credentials by writing to

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva including unsolicited calls WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process Nextiva is not responsible for any losses arising from fraudulent activities.

If you believe that you have been a victim of recruitment fraud please contact your law enforcement agencies immediately.

For genuine opportunities please apply only through our official career sites: Nextiva Careers&Nextiva Jobs on LinkedIn.

#LI-MM1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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