Software Asset Management
Job Summary
Key Responsibilities
1. Tool Ownership & Architecture
- Act asL3 technical ownerfor the SAM toolset (primary SAM platform plus supporting discovery/inventory tools).
- Define and maintaintool architecture integrations and data flows(discovery inventory normalization license position).
- Design and implementconfigurations customizations and upgradesin line with best practices and governance standards.
2. Operations Support & Incident Management
- ProvideL3 supportfor incidents problems and service requests related to SAM tools including complex configuration or data issues.
- Performroot cause analysisand implement permanent fixes for recurring tool issues and data inconsistencies.
- Supporton-call/major incidentprocesses when SAM tools impact critical compliance/operational activities.
3. Data Quality Normalization & License Positioning
- Implement and refinediscovery and normalization rulesto improve software recognition and catalog accuracy.
- Work with SAM analysts to ensureaccurate license consumption and compliance reporting(effective license position).
- Develop and maintaindata quality dashboardsand correction routines (e.g. duplicate assets unmapped software stale devices).
4. Integration & Automation
- Design and maintainintegrationsbetween SAM tools and:
- CMDB/asset repositories
- Endpoint management (SCCM/Intune etc.)
- Procurement/ERP systems
- ITSM platforms (ServiceNow Remedy etc.)
- Build and maintainautomation scripts and workflowsfor routine operations (data imports/exports reconciliations notifications clean-up).
5. Governance Compliance & Optimization Support
- Support SAM / Licensing teams by providingreliable tooling data and technical insightsfor audits and true-ups.
- Implementpolicies and guardrailsin the tools to support license governance (blacklists/whitelists restrictions reclamation workflows).
- Contribute tolicense optimization initiativesby enabling accurate reporting and scenario analysis through the tools.
6. Documentation Standards & Continuous Improvement
- Develop and maintaintechnical documentation runbooks and configuration baselinesfor the SAM toolset.
- Definestandards and best practicesfor SAM tool usage configuration and integration.
- Identify and drivecontinuous improvementopportunities (new features performance tuning automation reporting enhancements).
Required Skills & Competencies
- Strong hands-on experience with at least one enterpriseSAM platform(e.g. Flexera ServiceNow SAM Pro Snow or equivalent).
- Good understanding ofsoftware licensing models(per device per user server/CAL core-based subscription/SaaS) and their impact on data and tooling.
- Experience withdiscovery / inventory toolsandCMDBconcepts.
- Proficiency withSQLand/or scripting (e.g. PowerShell Python) for data analysis automation and troubleshooting.
- Experience withsystem integrations(APIs web services scheduled imports/exports) between SAM tools and other IT systems.
- Familiarity withITSM/ITILprocesses (Incident Problem Change Request) in a managed services context.
- Stronganalytical troubleshooting and documentationskills.
- Goodcommunication and stakeholder managementskills; able to work with SAM analysts procurement security and operations teams.
Good-to-Have
- Exposure tocloud/SaaS license management(M365 Azure AWS Salesforce etc.) within SAM tools.
- Experience withreporting/BI tools(Power BI Tableau etc.) for advanced SAM analytics.
- Certifications inITILSAM(e.g. CSAM) or specific SAM tools/platforms.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.