Smart Hands Support

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Job Summary

Iron Mountain is seeking a skilled and detail-oriented Smart Hands Information Technology (IT) Support Specialist to join our Data Center Operations team.

In this role you will be responsible for providing critical on-site technical assistance performing physical hardware installations maintaining network connectivity and supporting remote engineering teams to ensure optimal data center performance.

You will join a dynamic collaborative team dedicated to delivering high-availability technical infrastructure support and maintaining seamless operational continuity.

What Youll Do

In this role you will:

• Perform Physical Hardware Maintenance & Support: Execute on-site hardware handlingincluding racking stacking cabling and component replacements (hard drives memory modules processors)to ensure data center assets are accurately maintained logged and deployed.

• Collaborate with Remote Teams & Clients: Execute technical instructions and runbooks in coordination with remote engineers and customers to perform initial hardware configurations basic network switch setup device power cycling and troubleshooting.

• Ensure Compliance & Operational Standards: Adhere strictly to secure data center access safety procedures and security protocols while performing visual alarm inspections incident reporting and maintaining meticulous work records for compliance audits.

What Youll Bring

The ideal candidate will have:

• 14 years of experience in Information Technology (IT) hardware maintenance or data center operations.

• Strong knowledge of server storage and networking hardware as well as copper and fiber cabling standards.

• Proven ability in technical problem-solving reading system diagrams following precise instructions and managing clear communication with remote teams.

• Bachelors degree in Information Technology Computer Science Electronics or a related field (or equivalent practical experience). Exposure to Information Technology Infrastructure Library (ITIL) frameworks or network certifications is preferred.