About the opportunity
We are hiring on behalf of a well-established global IT consulting and implementation firm with offices across North America Europe and India (HITEC City Hyderabad). The organisation delivers technology solutions across Cloud DevOps SAP and AI for enterprise clients globally and has a strong people-first learning-oriented culture.
Role overview
We are looking for a Site Reliability Engineer with a strong Observability specialisation to drive service reliability reduce operational toil and build best-in-class monitoring and alerting infrastructure. The ideal candidate brings deep Grafana expertise and will take ownership of SLO/SLA definition distributed system visibility and driving the shift from reactive to proactive operations.
Key responsibilities
Define track and report on Service Level Objectives (SLOs) Service Level Indicators (SLIs) and error budgets across platform services
Build maintain and optimise observability infrastructure using Grafana Prometheus Loki Tempo and related open-source tooling
Develop dashboards and alerting rules that provide actionable low-noise insights for engineering and operations teams
Lead blameless post-incident reviews (PIRs) and drive systemic reliability improvements from learnings
Partner with engineering teams to instrument applications with distributed tracing structured logging and custom metrics
Reduce operational toil through automation scripting runbooks auto-remediation workflows and self-healing infrastructure
Define on-call practices escalation policies and runbooks; contribute to a sustainable on-call culture
Evaluate and implement new observability tooling as the stack evolves (e.g. OpenTelemetry Jaeger VictoriaMetrics)
Required skills & experience
8 years of combined SRE / DevOps / Platform Engineering experience
Strong hands-on expertise with Grafana dashboards alerting data sources
Proficiency in Prometheus PromQL exporters alertmanager
Experience with log aggregation using Loki ELK stack or equivalent
Solid understanding of distributed systems principles microservices architecture and container orchestration (Kubernetes)
Proficiency in Python Go or Bash for automation and tooling
Strong analytical thinking for root cause analysis and capacity planning
Good to have
Hands-on experience with OpenTelemetry instrumentation
Exposure to Grafana OnCall Grafana Incident or PagerDuty for incident management
Familiarity with eBPF-based observability tools (Cilium Parca)
Azure or AWS certifications
Whats on offer
End-to-end ownership of observability not just maintaining dashboards
Hybrid work flexibility from HITEC City Hyderabad
Exposure to global-scale distributed systems for international clients
Certification reimbursement and structured learning pathways
Location: Hyderabad (Hybrid)
Experience: 8 years
Employment type: Full-time
Specialisation: Observability Grafana Prometheus Loki stack
Content Strategy: Develop and execute a comprehensive content strategy aligned with the companys marketing goals. Content Creation: Write and edit high-quality content including blog posts landing pages case studies white papers social media content and email newsletters. SEO Optimization: Use SEO best practices to optimize content and increase organic traffic. Campaigns: Collaborate with the marketing team to create content for demand generation campaigns email marketing and social media. Product Messaging: Translate technical product features into compelling easy-to- understand content for our target audience. Data-Driven Decisions: Track content performance metrics and iterate based on insights. Collaborations: Work with internal teams and external influencers to develop case studies and guest blog posts.
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