Site Architect Client Community

About the company

Consilio stands as the global leader in eDiscovery document review flexible legal talent and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities the company empowers multinational law firms and corporations using innovative software cost-effective managed services and deep legal and regulatory industryexpertise.

Job Summary

We are seeking an experienced Community Site Administrator to own optimize and scale our B2B community platform as a strategic extension of Sales Customer Success and Marketing.

You will manage platform administration analytics moderation governance knowledge integration and sales enablement workflows to drive measurable business outcomes.

Own and optimize day-to-day community platform management including user roles permissions customizations workflows tagging structures moderation rules and gamification systems to drive engagement.

Manage CRM marketing automation analytics and knowledge base integrations while leading migrations upgrades and new feature rollouts to ensure platform performance and scalability. Facilitating the use of the CMS on the site to allow marketing and client-facing collateral to be made accessible on the site and ensuring client user access is maintained.

Integrate community insights into CRM workflows and track community-influenced pipeline sourced leads CQLs and opportunity acceleration metrics.

Equip cross-functional teams with dashboards trending discussions FAQs and peer success stories to directly support revenue growth and account-based engagement strategies.

Establish and enforce moderation standards governance playbooks and escalation frameworks to ensure compliance brand safety and community health.

Monitor and improve key KPIs such as time to first response solution rate active users and case deflection to drive retention and engagement.

Partner with Support to implement KCS-based frameworks improve knowledge integration and enhance content quality standards.

Optimize search tagging and metadata to reduce support case volume and improve self-service effectiveness.

Build executive dashboards and reporting frameworks (Power BI Adobe Analytics GA) to measure engagement revenue impact operational efficiency and drive insights to larger Voice of Client framework to create integrated insight from clients.

Conduct cohort analysis onboarding drop-off analysis and A/B testing to continuously optimize community performance.

Launch and manage high-impact engagement initiatives such as gamification campaigns webinars hackathons and virtual summits.

Drive ambassador programs advocacy initiatives and SEO strategies in collaboration with Marketing to expand reach and brand visibility.

10 years experience in Community Site Management

Experience in building communities from scratch management and strategy.

Hands-on experience administering enterprise community platforms (e.g. Higher Logic Salesforce Community Cloud Khoros Jive AnswerHub BetterMode etc.).

Strong CRM and analytics experience (Salesforce Power BI Adobe Analytics Google Analytics).

Proven ability to connect community metrics to revenue impact.

Experience managing cross-functional stakeholders (Sales Product Marketing Support).

Strong documentation and governance process experience.

Preferred experience

Higher Logic platform expertise

Experience launching or migrating community platforms.

KCS certification or knowledge management background.

Experience driving Community Qualified Leads (CQLs).

Familiarity with SEO/SEM strategies.

Background in enterprise SaaS or IT ecosystems.

Shift Timings : 7 PM to 4 AM(Night Shift)

Benefits: Free pick up and drop Free meal

Why Join Us:

• Be part of a collaborative and innovative work environment.

• Opportunity for professional growth and development.

• Competitive salary and benefits package.

• Contribute to shaping the future of our software development processes.

Consilios True North Values

• Client Experience Listen for the why.Clearly define success. Be accountable. Go the extra distance to create moments that matter.

• Collaboration Treat everyone with respect. Welcome diverse views. Partner acrossgeography generations and teams. Rally around final decisions.

• Innovation Always be curious (ABC).Challenge the statusquo. Experiment and fail forward.Buildfor the future.

• Grit Focus on what matters. Work with passion and persistence. Think like an owner. Deliver resultsyoureproud of.

Consilio LLC isan EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.