Shell Fleet App (Mobile) and Shell Fleet hub (SFA-SFH) UX redesign

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Job Title: Shell Fleet App (Mobile) and Shell Fleet hub (SFA-SFH) UX redesign
Experience: 10 years of experience
Job location: Bangalore
Position ID: J0926-2294
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science Engineering or a related field.

Expected Responsibilities:
. Understand the business objectives and current SFA SFH CX landscape for the targeted applications.
. Assess the existing CX/UI design capabilities assets and resources available across teams.
. Engage with relevant business product design and technology stakeholders to gather inputs and align expectations. Work with Sanjay( DV PM) and Yongqin (PO)
. Shape and develop the CX Refresh proposal including recommended execution approach and delivery model.
. Identify opportunities for improving user experience consistency accessibility and business value.
. Define the scope of CX improvements and associated assumptions dependencies and risks.
. Provide a clear recommendation on how the CX Refresh should be executed.
. Estimate the effort timeline resource requirements and investment needed for implementation. Work with the Lead ADT.
. Identify capability gaps and recommend any additional support skills or resources required.
. Present the proposal and recommendations to stakeholders and leadership for alignment and approval.

Desired Skills:
. CX/UI Design and Consulting
. Design Thinking and User Centered Design
. Research the industry standards tools and bring the design back as a industry standard.
. External market Industry standards perspective.
. Stakeholder Management
. Business Analysis and Requirement Discovery
. Effort Estimation and Planning
. Executive Communication and Proposal Development
. Cross functional Collaboration

Key Deliverable:
1. A leadership ready CX Refresh proposal outlining:
. Recommended approach
. Scope and priorities
. Resource requirements
. Delivery timeline
. Estimated investment
. Risks and dependencies

2. Implementation roadmap and next steps

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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• Business Analysis
• Customer Experience Design
• Stakeholder management
• User interface design
• UX design

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