ServiceNow Tester

This is a remote position.

ServiceNow Functional Testing

Analyze requirements and design functional test cases for ServiceNow modules (ITSM ITOM CSM HRSD CMDB etc.)

Execute manual and exploratory tests on ServiceNow forms workflows UI actions Service Catalog items and business rules

Validate data migration import sets transforms and data integrity

Perform upgrade testing to ensure customizations continue to work postServiceNow upgrades

Automation & Test Framework

Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium TestNG & Playwright)

Automate UI API and end-to-end business workflows on the ServiceNow platform

Create reusable test libraries fixtures and accelerators for ATF and external test frameworks

Integrate automated tests into CI/CD pipelines (e.g. Jenkins Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
  
• Validate API contracts authentication authorization payloads error handling and performance
  
• Perform end-to-end integration testing across microservices middleware and third-party services.
  

Performance Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
  
• Validate access controls ACLs encryption and security configurations in line with corporate policies
  
• Participate in vulnerability scans and assist with remediation verification
  

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews design discussions and early defect prevention.
  
• Define quality metrics and gates for each sprint or release
  
• Track and report testing progress defects risks and coverage to stakeholders
  
• Contribute to continuous improvement of QE best practices standards and playbooks
  

Collaboration & Communication

• Work closely with Product Owners ServiceNow Developers Architects and Business Analysts to clarify requirements and acceptance criteria
  
• Facilitate defect triage sessions and support root-cause analysis.
  
• Mentor junior testers and share knowledge of ServiceNow testing techniques
  
• Ensure traceability between requirements test cases and defects