ServiceNow-Sr. Business Analyst-NOW Assist
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Job Summary
Job Title: SNOW(ServiceNow) - Business Analyst - Now Assist
Role/Job Summary:
A ServiceNow Business Analyst specializing in Now Assist (ServiceNows Generative AI capability) acts as the bridge between business stakeholders and technical teams. Their core focus is identifying how GenAI can automate workflows summarize cases and improve user experiences and then translating those needs into actionable technical designs.
The ideal candidate merges traditional ServiceNow BA skills (requirements gathering Agile mapping process modeling) with expertise in conversational design AI implementation AI skills AI agents and basic knowledge of SPM modules.
Key Responsibilities:
- AI & Now Assist Strategy: Identify use cases where Now Assist can drive value such as resolving incidents summarizing chats or drafting knowledge base articles.
- Requirement Gathering: Translate complex business problems into functional specifications user stories and acceptance criteria.
- Conversational & AI Design: Design dialogue flows intent structures and fallback strategies for Virtual Agents and Now Assist implementations.
- Stakeholder Management: Collaborate with department leaders IT teams and end-users to secure buy-in and align technical delivery with strategic goals.
- Testing & Validation: Define QA test scenarios lead User Acceptance Testing (UAT) and ensure AI models provide accurate helpful and compliant responses.
- Monitoring & Optimization: Track Key Performance Indicators (KPIs) to measure Now Assist adoption reduce resolution times and refine AI skills.
Essential Qualifications & Skills.
Must-Have Skills:
- Understanding of Agile development methodologies.
- Experience working in data platforms or enterprise integration environments.
- Now Assist Proficiency: Understanding of Generative AI in ServiceNow prompt engineering basics and workspace integrations.
- Now Assist Proficiency: Understanding of Generative AI in ServiceNow prompt engineering basics and workspace integrations.
- AI & Generative AI: Strong understanding of AI capabilities Generative AI and practical use of AI Agents to improve business processes productivity decision-making and product capabilities.
- AI-Assisted Product Development: Hands-on experience or working knowledge of leveraging AI tools and AI agents for requirements analysis process automation data analysis documentation and product enhancement.
- SPM Modules: Basic working knowledge of SPM (Strategic Portfolio Management) modules including portfolio planning demand management project/program management resource management and related workflows.
- Ability to identify and evaluate opportunities where AI AI Agents and SPM capabilities can be applied to enhance taxation products and business processes.
Good-to-Have Skills:
- Creative out-of-the-box thinker and problem-solving experience to assess analyse troubleshoot and resolve issues.
- Excellent analytical skills extraordinary attention to detail and ability to present recommendations to business teams based on trends patterns and modern best practices.
- Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects.
- Bias to action and know-how to succeed in ambiguity.
- Ability to deliver value consistently by delivering on-time and seeking assistance when a blocker is encountered.
Experience Required:
- Overall Business Analysis experience with 8 years specifically within the ServiceNow ecosystem.
New Vision has created a culture of Thinking Minds which fosters creative thinking and problem-solving for our customers. We have expertise in building Custom IT solutions. Our endeavor is to create a positive impact on the bottom line of the clients and help them increase their profitability thereby building a long-term and win-win business association with all our clients.
Required Experience:
Senior IC
