ServiceNow Service Management Specialist

• BAU Support Serve as the primary technical point of contact for level 23 operational support within the ServiceNow (module name )platform.
• Troubleshoot debug and resolve platform issues user queries and incident tickets within defined SLA timeframes.
• Perform root cause analysis (RCA) for recurring operational incidents and implement long-term fixes or workarounds.
• Monitor system health performance scheduled jobs background scripts and integration error logs.
• System Administration Upgrades Manage user access roles groups assignment rules and notification templates.
• Assist with bi-annual ServiceNow version upgrades patch installations regression testing and post-upgrade support.
• Maintain Update Sets manage clone requests from Production to sub-production environments and enforce deployment best practices.
• Maintain clear technical documentation standard operating procedures (SOPs) and operational runbooks.2.
• Enhancements Maintenance Design configure and execute minor enhancements and change requests (CRs) for core module.

Essential Skills:

• We are seeking a skilled ServiceNow (Module Name)Specialist to join our production support team for an ongoing Business As Usual (BAU) project.
• In this role you will be responsible for maintaining optimizing and supporting core ServiceNow applications.
• You will handle daily incidents service requests operational enhancements release deployments and routine system administration to ensure high system availability user satisfaction and adherence to SLAs.

Desirable Skills:
Skills: Service Management

Required Skills:

ServiceNowService managementITSM