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ServiceNow Senior Software Engineer

Orange

Job Location:

Gurgaon - India

Monthly Salary: Not provided by the employer

Posted: 9 September 2026 (8 hours ago)

Application Deadline: 7 December 2026

Vacancies: 1 Vacancy

Job Summary

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

job skills and certifications

The person should have live experience in web development along with hands on experience in Javascript html5/css3 json API integration and ServiceNow expertize. The person is good to have exposure to the ServiceNow ITSM or CSM service catalog and integration capabilities with ServiceNow. Preferable knowledge on TSM module is an added advantage.
Responsibilities
- Should prepare technical requirements for project.
- Should deliver high quality of code
- Should participate in application evolution by contributing technical enhancement to the applications
- Should provide UAT support.
- Should provide third level support to production issues from assigned application within defined SLA.
- Should develop business as well as technical knowledge on the applications.
- Should participate in project review meetings as and when required.
Skill Profile
- Strong technical skills in Service Bridge API other integration technologies Javascript html5/css3 XML / json API integration and CMDB.
- ServiceNow certification prefarable CSA and CAD
- Strong telecom background
- Strong troubleshooting skills on ServiceNow and capability to propose new solutions to business problem.
- Ability to build up good user ergonomics based on new technologies like Web 2.0 HTML5/CSS3 etc.
key accountabilities

Lead configuration & customization of ServiceNow CSM module along with integrations
Develop/maintain code with good code quality as per ServiceNow standards.
Analysis of enhancements & defects as per business requirement.
Ensure generic / reusable implementation of code being followed along with security mesasures.
Provide technical support during UAT and go live.
Work proactively on code re-engineering if required and use Jira for enhancements & resolution of defects.
Lead discussion with business analyst on evolution and production issues for assigned appications within defined SLA.

key result / decision areas (outcomes)

Suggest and implement technical solutions for the requirements
Analyse quality of service and suggest improvements
Prepare and update development documents specially
Manage the software code using version control softwares
Follow SDLC processes
- Support regression and integration testing
- Mentor and coach junior team members on technical and business knowledge of application(s)
Fix production issues quickly with code code practice.

Experience
6-9 years experience in software development of ServiceNow (preferably CSM module)
Good level of practiced technical knowledge for ServiceNow evolution & integration.
Certified Application Developer (required)
Certified System Administrator or System Administration Advanced (preferred)

About you

You bring rigor passion for challenges and determination. You seek the opportunity to expand your expertise achieve your goals and thrive.

What we offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.

Only your skills matter

Regardless of your age gender identity race ethnic origin religion/belief sexual orientation marital status neuroatypia disability veteran status or appearance we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: dont hesitate to tell us about your specific needs.

Required Experience:

Senior IC

Apply Now

About Company

Orange

At Orange we have one priority: provide an incomparable experience! With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by ... View more

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