ServiceNow QA Automation

• Perform functional integration regression system and end-to-end testing for ServiceNow applications.
• Work across multiple ServiceNow modules such as:
  • ITSM
  • ITOM
  • HRSD
  • CSM
  • GRC
  • SecOps
  • ITAM
  • CMDB
• Analyze business and technical requirements and prepare detailed test scenarios test cases and test data.
• Execute test cases and document test results defects and evidence.
• Validate ServiceNow workflows forms catalog items notifications approvals business rules and client scripts.
• Perform integration testing between ServiceNow and external systems using REST/SOAP APIs.
• Validate data flow and integration responses between ServiceNow and third-party applications.
• Perform regression testing for ServiceNow upgrades enhancements patches and releases.
• Work with developers and functional teams to identify analyze and resolve defects.
• Perform defect tracking and management using tools such as Jira or ServiceNow.
• Validate CMDB CI relationships data accuracy and discovery-related functionality.
• Execute ServiceNow ATF (Automated Test Framework) tests and maintain automated test cases where applicable.
• Support UAT and production validation activities.
• Participate in Agile ceremonies including sprint planning daily stand-ups reviews and retrospectives.

• Strong hands-on experience in ServiceNow QA/Testing.
• Experience testing multiple ServiceNow modules.
• Good understanding of ITSM processes such as Incident Problem Change Request and Knowledge Management.
• Experience with ServiceNow ATF is preferred.
• Good knowledge of REST/SOAP API testing and integrations.
• Understanding of JavaScript and ServiceNow scripting concepts.
• Experience with Jira/ServiceNow defect management.
• Strong understanding of SDLC and STLC.
• Good analytical and troubleshooting skills.

Required Skills:

ServiceNowQA Automation