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ServiceNow ITSM Lead Senior Developer

APN Consulting, Inc.

Job Location:

Pune - India

Monthly Salary: Not provided by the employer

Posted: 8 September 2026 (2 days ago)

Application Deadline: 6 December 2026

Vacancies: 1 Vacancy

Job Summary

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

ServiceNow ITSM Lead / Senior Developer

Experience

Total Experience: 510 Years
Relevant ServiceNow Experience: 510 Years

Key Responsibilities

Support and enhance ServiceNow ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Service Request Management (Catalog & RITM)
- Knowledge Management
Configure and customize ServiceNow applications based on business requirements.
Develop and maintain:
- Business Rules Client Scripts
- UI Policies UI Actions Data Policies
- ACLs
Design and manage:
- Catalog Items Record Producers Variables
- Request workflows and lifecycle management
Build automation using:
- Flow Designer
- Approval workflows Notifications Orchestration
Perform data imports using Import Sets and Transform Maps.
Develop reports and dashboards using Platform Analytics.
Design end-to-end ITSM solutions and provide technical guidance.
Mentor junior team members and act as a technical escalation point.

Mandatory Skills

ServiceNow ITSM
Incident Management
Problem Management
Change Management
Service Request Management (Catalog & RITM)
Knowledge Management
HRSD
ITAM

Desired Skills

Business Rules Client Scripts
UI Policies UI Actions Data Policies
ACLs
HR Services HR Templates HR Criteria
Decision Tables
Service Catalog Development
Flow Designer
Platform Analytics & Reporting
Import Sets & Transform Maps

Preferred

Strong ITIL knowledge
Good communication and stakeholder management skills
Experience leading and mentoring teams
ServiceNow Certifications preferred (CSA CAD CIS-ITSM/HRSD/ITAM)

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

Senior IC

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