ServiceNow ITSM & ITAM Developer

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Location: Hyderebad
Type: Contract / Full-Time

We are looking for a skilled ServiceNow ITSM ITAM Developer to design develop and enhance solutions across IT Service Management and IT Asset Management modules. The ideal candidate will have strong hands-on experience in implementing ITSM processes and managing asset lifecycles along with integrations and automation to improve operational efficiency.

• Develop and customize ITSM modules including Incident Problem Change and Service Request Management.
• Configure SLAs business rules client scripts UI policies and notifications.
• Implement and optimize workflows using Flow Designer and traditional workflows.

• Configure and manage Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Implement end-to-end asset lifecycle processes (procurement deployment maintenance retirement).
• Ensure proper mapping between Assets and Configuration Items (CIs).

• Maintain and enhance CMDB structure and relationships.
• Work with Discovery and Service Mapping to ensure accurate CI data population.
• Troubleshoot data inconsistencies and duplicate records.

• Develop and maintain integrations with third-party systems using REST/SOAP APIs.
• Integrate ServiceNow with procurement inventory and external asset systems.
• Ensure data synchronization and consistency across platforms.

• Automate ITSM and ITAM processes using Flow Designer and IntegrationHub.
• Improve operational efficiency by reducing manual tasks and optimizing workflows.

• Develop reports and dashboards for ITSM and ITAM metrics.
• Monitor SLA performance asset utilization and compliance status.
• Ensure data accuracy normalization and governance.

• Troubleshoot and resolve production issues.
• Support platform upgrades patching and enhancements.
• Follow best practices for update sets version control and deployments.

• 4 years of hands-on ServiceNow development experience
• Strong experience in ITSM modules and ITAM (HAM/SAM)
• Experience working on real-time implementations and support projects

• ServiceNow Certified System Administrator (CSA) Required
• ITSM / ITAM Certification Preferred
• ITIL Foundation Good to have

• Strong knowledge of ITSM processes (Incident Problem Change Request)
• Experience in ITAM (HAM SAM Asset lifecycle management)
• Proficiency in JavaScript Glide API and ServiceNow scripting
• Experience with Flow Designer IntegrationHub and REST/SOAP APIs
• Good understanding of CMDB Discovery and Service Mapping
• Knowledge of ACLs UI Policies Business Rules and Client Scripts

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.