ServiceNow Integration (ITSM & CMDB)

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

ServiceNow ITSM & CMDB Consultant

Key Responsibilities

Implement configure and support ServiceNow ITSM modules including Incident Problem Change Request and Service Catalog.
Manage and maintain CMDB ensuring data accuracy integrity and compliance with CSDM standards.
Configure Discovery Service Mapping and CMDB integrations with enterprise tools.
Develop workflows business rules UI policies and reports as per business requirements.
Troubleshoot platform issues and support incident resolution within SLA timelines.
Collaborate with stakeholders to gather requirements and implement process improvements.
Support platform upgrades enhancements and CMDB governance activities.

Required Skills

Strong experience in ServiceNow ITSM and CMDB.
Good understanding of CMDB architecture CIs relationships and data management.
Experience with Discovery Service Mapping and integration technologies (REST/SOAP APIs).
Knowledge of ITIL processes and best practices.
Hands-on experience with workflows ACLs UI policies and platform administration.
Strong troubleshooting and stakeholder management skills.

Required Skills:

ITSMCMDBIntegration

ServiceNow ITSM & CMDB Consultant Key Responsibilities Implement configure and support ServiceNow ITSM modules including Incident Problem Change Request and Service Catalog. Manage and maintain CMDB ensuring data accuracy integrity and compliance with CSDM standards. Configure Discovery Service Map...