ServiceNow Functional

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Experience: 35 Years
Locations: Bengaluru / Hyderabad / Pune / Chennai / Kolkata
Employment Type: Full-Time

We are looking for an experienced ServiceNow Software Asset Management (SAM Pro) Developer / Consultant with 35 years of hands-on experience in ServiceNow SAM Pro configuration software license compliance vendor onboarding renewals and integrations. The ideal candidate should have expertise in software entitlement management Effective License Position (ELP) creation software data normalization Flow Designer and integration with discovery tools such as SCCM and JAMF.

The role involves supporting Software Asset Management (SAM) initiatives improving software compliance optimizing license utilization and collaborating with IT procurement and cybersecurity teams.

• Support SAM projects including vendor onboarding software renewals entitlement reconciliation deployment tracking and license compliance.

• Create and maintain Effective License Positions (ELPs) and identify software license optimization opportunities.

• Support publisher audits contract changes renewals and software compliance risk mitigation.

• Review ELPs and compliance positions for high-risk software publishers and assist in publisher risk categorization.

• Configure and maintain ServiceNow SAM Pro workflows software models publisher packs and the Software Content Library.

• Integrate discovery and inventory tools such as SCCM JAMF and Flexera to collect software installation usage and inventory data.

• Maintain data accuracy and integrity across SAM Pro CMDB software catalogs and asset records.

• Design and automate workflows using ServiceNow Flow Designer based on business requirements.

• Gather requirements and prepare technical workflow diagrams using Microsoft Visio.

• Integrate SAM Pro with contract management vendor management and relevant IT asset management modules.

• Analyze software utilization identify unused licenses and support software reclamation and cost optimization initiatives.

• Develop dashboards reports and actionable metrics to track software compliance and asset performance.

• Participate in stakeholder workshops and collaborate with IT procurement cybersecurity and vendor management teams.

• Prepare technical documentation workflow designs data models and UI mockups as required.

• Support testing troubleshooting deployment to higher environments and continuous platform improvements.

• Research new SAM Pro capabilities best practices and opportunities to develop reusable templates and internal accelerators.

• 35 years of hands-on experience with ServiceNow including practical experience in SAM Pro.

• Strong understanding of Software Asset Management software licensing entitlement reconciliation and license compliance.

• Experience creating and configuring ServiceNow SAM Pro workflows and automations using Flow Designer.

• Hands-on experience with software discovery integrations SCCM and software installation or usage data collection.

• Experience with software data normalization publisher packs and the Software Content Library.

• Knowledge of ELP creation software license optimization renewals and publisher audit support.

• Experience integrating SAM Pro with CMDB asset inventory contract management and vendor management modules.

• Ability to gather requirements document workflows in Visio and translate business requirements into technical solutions.

• Strong troubleshooting analytical problem-solving and documentation skills.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist Software Asset Management (CIS-SAM).

• Experience with CMDB IT Asset Management (ITAM) and configuration management integrations.

• Familiarity with Flexera JAMF SCCM or similar software asset management and discovery tools.

• Knowledge of cloud software SaaS license management and hybrid infrastructure environments.

• Understanding of cybersecurity risk software compliance and IT governance processes.

• Experience with ServiceNow scripting integrations and platform enhancements.

• Strong stakeholder management communication and cross-functional collaboration skills.

• Bachelors degree in Engineering Computer Science Information Technology or a related discipline.

• MBA preferred.

The Cyber Strategy & Transformation team helps organizations strengthen their cybersecurity posture and transform cyber programs in alignment with business objectives regulatory requirements and risk appetite. The team delivers services across technology software and asset compliance management cyber risk and compliance third-party risk management solution design and implementation and cyber risk analytics.

The successful candidate will contribute to software asset compliance license optimization automation and ServiceNow SAM Pro transformation initiatives.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.