ServiceNow DevOps Operations ServiceNow Administrator

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

We are seeking an experienced ServiceNow DevOps / Operations / Administrator with strong hands-on experience in ServiceNow platform administration deployment maintenance upgrades performance optimization and production support. The ideal candidate will be responsible for ensuring the stability security availability and operational efficiency of the ServiceNow platform.

• Administer and support the ServiceNow platform across development test and production environments.
• Manage ServiceNow instances configurations users groups roles ACLs and access controls.
• Perform instance administration application configuration system properties notifications scheduled jobs and platform maintenance.
• Manage update sets application deployments releases cloning upgrades patches and migration activities.
• Support ServiceNow DevOps processes including CI/CD source control automated deployments and release management.
• Monitor platform health performance integrations jobs logs and system availability.
• Troubleshoot production issues performance bottlenecks integration failures and platform-related incidents.
• Manage ServiceNow integrations using REST/SOAP APIs IntegrationHub MID Server and other integration technologies.
• Support platform security governance compliance audit requirements and best-practice implementation.
• Collaborate with developers architects application teams infrastructure teams and business stakeholders to resolve technical issues.
• Establish and maintain operational procedures documentation runbooks and knowledge articles.
• Support ServiceNow upgrades testing regression validation and post-upgrade issue resolution.
• Implement monitoring automation and operational improvements to improve platform reliability and reduce manual effort.
• Provide technical guidance and support to ServiceNow development and administration teams.

• 3 years of hands-on ServiceNow administration operations or platform support experience.
• Strong knowledge of ServiceNow platform architecture and administration.
• Experience with instance management upgrades cloning patches deployments and release management.
• Hands-on experience with Update Sets Application Repository Source Control and deployment processes.
• Knowledge of ServiceNow DevOps and CI/CD practices.
• Experience with REST/SOAP integrations IntegrationHub and MID Server.
• Strong troubleshooting and performance optimization skills.
• Knowledge of ServiceNow security roles ACLs users groups and access management.
• Experience working across development test and production environments.
• Strong communication documentation and stakeholder management skills.

• ServiceNow CSA certification preferred.
• ServiceNow CAD certification is a plus.
• Experience with ServiceNow DevOps or CI/CD tools such as Jenkins Git GitHub GitLab or Azure DevOps.
• Experience with ServiceNow Performance Analytics and platform monitoring is a plus.
• Knowledge of ServiceNow ITSM ITOM CMDB or other ServiceNow modules is preferred.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.