ServiceNow Developer

About Persistent

We are an AI-led platform-driven Digital Engineering and Enterprise Modernization partner combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India and numerous innovators across the healthcare ecosystem.

Our disruptors mindset commitment to client success and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation leadership and inclusion. We reported $1654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24sequential quarters of growth with $436.0M in Q4 FY26 revenue up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27500global team members located in 18 countries have been instrumental in helping the market leaders transform their industries. We have been recognized as theFastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in theEverest Group Private Equity (PE) Services PEAK MatrixAssessment 2026andSoftware Product Engineering PEAK MatrixAssessment 2026.

About Position:

We are looking for an experienced ServiceNow Developer with 6 years of expertise in designing developing and implementing enterprise-grade ServiceNow solutions. The ideal candidate will have strong experience in ServiceNow Platform Development Virtual Agent Now Assist (GenAI) AI Search Predictive Intelligence and workflow automation. This role involves building intelligent automation capabilities enhancing digital self-service experiences and delivering scalable solutions that drive operational efficiency across the organization.

• Role: ServiceNow Developer
• Location: All Persistent Locations
• Experience: 6 to 10 Years
• Job Type: Full-Time Employment

What Youll Do:

• Design develop configure and support ServiceNow platform applications and enterprise solutions.
• Implement and customize ServiceNow Virtual Agent conversations topics integrations and conversational experiences.
• Configure and enhance ServiceNow Now Assist (Generative AI) capabilities across ITSM HRSD and other ServiceNow modules.
• Develop AI-powered workflows using Flow Designer IntegrationHub AI Search and automation tools.
• Build and maintain custom ServiceNow applications Service Catalog items Record Producers workflows and approval processes.
• Design intelligent automation solutions for incident management service requests employee self-service and operational workflows.
• Develop and maintain Business Rules Script Includes Client Scripts UI Policies UI Actions ACLs and platform customizations.
• Create and optimize REST and SOAP integrations with third-party applications and enterprise systems.
• Configure and support Predictive Intelligence models for ticket categorization routing recommendations and operational insights.
• Collaborate with business stakeholders architects and technical teams to gather requirements and translate them into scalable solutions.
• Participate in platform upgrades patching activities release management and instance administration.
• Ensure platform performance security governance and scalability in accordance with ServiceNow best practices.
• Contribute to Agile delivery teams through sprint planning development testing and solution design reviews.
• Support continuous improvement initiatives through innovation automation and adoption of AI-driven capabilities.

Expertise Youll Bring:

• Strong hands-on experience in ServiceNow Platform Development and customization.
• Extensive experience with ITSM HRSD ITOM CMDB Knowledge Management and Service Catalog modules.
• Expertise in Service Portal and Employee Center implementation and enhancements.
• Strong knowledge of Catalog Management Workflow Automation and process optimization.
• Experience developing solutions using Flow Designer and IntegrationHub.
• Hands-on experience with Automated Test Framework (ATF).
• Expertise in ServiceNow Virtual Agent implementation configuration and optimization.
• Strong understanding of ServiceNow Now Assist (GenAI) capabilities and AI-powered service management solutions.
• Experience working with AI Search Predictive Intelligence Prompt Engineering and AI-driven automation.
• Knowledge of AI Agent development Conversational AI design NLP concepts and chatbot implementations.
• Strong programming experience using JavaScript and ServiceNow Glide APIs.
• Expertise in Business Rules Script Includes Client Scripts UI Policies UI Actions and ACL development.
• Experience designing and implementing REST API SOAP API and MID Server integrations.
• Knowledge of cloud platforms such as Azure and AWS.
• Experience integrating ServiceNow with Microsoft Teams Jira SAP Active Directory and other enterprise applications.
• Strong understanding of ServiceNow architecture governance security and platform best practices.
• Excellent problem-solving analytical stakeholder management and communication skills.
• Ability to design scalable reusable and maintainable enterprise solutions.
• Experience working within Agile and Scrum-based delivery environments.
• Self-motivated professional with strong ownership collaboration and leadership capabilities.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties flexible work hours and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life personal accident and Mediclaim hospitalization for self spouse two children and parents

Values-Driven People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals including those with disabilities and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent- is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.