ServiceNow Developer

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role : Service Now Developer
Module : (ITOM/ CSM/ HRSD / Now Assist Gen AI Service Portal )
Must Have : Integration and Scripting experience .

ITOM Responsibilities

• Lead Discovery Service Mapping CMDB Event Management Operational Intelligence and AIOps initiatives.
• Improve infrastructure visibility and operational efficiency through automation.
• Drive CMDB governance data quality and service mapping accuracy.

CSM Responsibilities

• Design and optimize customer service workflows and case management processes.
• Enhance customer experience through automation AI-assisted interactions self-service portals and omnichannel support.
• Improve SLA performance and customer satisfaction metrics.

HRSD Responsibilities

• Manage employee service delivery solutions including HR case management employee lifecycle workflows knowledge management and employee centers.
• Drive employee experience transformation using digital workflows and AI-powered automation.

Now Assist & Gen AI Responsibilities

• Lead implementation and adoption of ServiceNow Now Assist capabilities.
• Drive Gen AI use cases including:
  • AI-powered case summarization
  • Virtual Agent enhancements
  • Knowledge generation
  • Intelligent search
  • Automated resolution recommendations
  • Conversational self-service experiences
• Collaborate with business and security teams to establish responsible AI governance and compliance practices.
• Identify opportunities for AI-driven operational efficiency and productivity improvements.

Service Portal Responsibilities

• Design and manage modern responsive Service Portal and Employee Center experiences.
• Customize widgets integrations branding and user journeys.
• Improve usability accessibility and digital self-service adoption.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.