ServiceNow developer (ITSM or CMDBCSD)

Developer 1 is a mid-level ServiceNow engineer specializing in IT Service Management (ITSM) and/or Configuration Management (CSDM/CMDB) or Release & Change (RC). This role is responsible for full-cycle feature development within assigned sprints - from design through to deployment support and hypercare - while upholding the teams code quality standards.

DEVELOPMENT & DELIVERY
Design build and unit-test ServiceNow solutions aligned to BA-approved requirements and the Demand Architects solution brief
Provide accurate story-point and effort estimates during sprint planning and formal estimation gates
Participate in peer code reviews - apply and enforce team coding standards naming conventions and script design patterns
Investigate triage and resolve defects raised by QA within agreed SLAs; document root cause for recurring issue patterns
Maintain technical documentation - solution notes deployment guides update set records and config change logs

RISK QUALITY & GOVERNANCE
Flag technical risk scope creep or architectural misalignment to the Lead Developer or Scrum Master immediately upon identification
Support the Release Manager on deployment packaging update set sequencing and environment readiness checks
Monitor application health through the hypercare period post-release; own defect triage and hot-fix coordination
Contribute to the technical debt backlog - identify document and prioritize legacy risk items

COLLABORATION & GROWTH
Attend BA requirement walkthroughs - raise technical questions and feasibility concerns before development begins
Work with the Demand Architect to implement approved solution patterns and reusable components
Mentor junior developers through code pairing structured review feedback and knowledge-sharing sessions

5 years ServiceNow development; demonstrable ITSM or CMDB/CSDM project delivery

Server-side scripting: Business Rules Script Includes Scheduled Jobs
Client-side scripting: UI Policies Client Scripts UI Actions
Flow Designer / IntegrationHub fundamentals
Update set and application scoping discipline
Basic REST/SOAP API consumption

ServiceNow development; demonstrable ITSM or CMDB/CSDM project delivery

CSA CAD ONE of the following domain CIS certifications:

CIS-ITSM (IT Service Management)

CIS-DF / CSDM (Discovery & CMDB)

CIS-RC (Risk & Compliance / Release & Change)

Good to Have:

Additional CIS certification in a complementary domain

Micro-certifications: Instance Scan Flow Designer App Engine Studio