ServiceNow Developer – ITSM, HRSD and Integrations

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: ServiceNow Developer ITSM HRSD & Integrations
Position: Software Engineer / Senior Software Engineer
Experience: 38 Years
Category: Software Development / Engineering
Shift: 5:30 PM to 2:30 AM
Work Mode: Hybrid
Primary Location: Chennai
Secondary Location: Hyderabad
Employment Type: Full Time

Role Summary
We are seeking a highly skilled ServiceNow Developer with 38 years of hands-on experience in ServiceNow platform development configuration customization and integrations. The ideal candidate will possess strong technical expertise in the ServiceNow platform IT Service Management (ITSM) and Human Resources Service Delivery (HRSD). This role requires proven experience in developing HR case management solutions employee workflows and integrations with external HR and enterprise systems. The successful candidate will contribute to the development enhancement integration testing deployment and support of ServiceNow solutions while working closely with business stakeholders architects and technical teams.

Key Responsibilities
Design develop configure and enhance solutions on the ServiceNow platform.
Develop scalable secure and maintainable ServiceNow applications and customizations.
Create and maintain Business Rules Script Includes Client Scripts UI Policies UI Actions Data Policies ACLs Events Notifications and Scheduled Jobs.
Develop workflows and process automation using Flow Designer and IntegrationHub.
Configure and enhance ITSM modules including Incident Management Problem Management Change Management Request Management Knowledge Management and Service Catalog.
Design configure and enhance ServiceNow Human Resources Service Delivery (HRSD) solutions.
Develop and support HR Case Management HR Services HR Case Templates HR Assignment Rules HR Criteria Centers of Excellence Employee Relations workflows HR Knowledge Management Employee Center and employee lifecycle workflows.
Configure security models and access controls to protect sensitive employee and HR data.
Develop and support integrations between ServiceNow and external HR identity management and enterprise applications.
Build and troubleshoot integrations using REST APIs SOAP APIs IntegrationHub JSON XML Import Sets Transform Maps and scheduled data imports.
Work with ServiceNow tables relationships data models and scoped applications.
Support CMDB and CSDM implementation and alignment with ITSM processes.
Troubleshoot functional integration scripting security and performance-related issues.
Develop unit functional and automated test cases to ensure solution quality.
Support update set management release activities deployment validation and production support.
Collaborate with architects business analysts product owners and client stakeholders to deliver business solutions.
Prepare technical design documents deployment guides runbooks and knowledge transfer materials.
Drive platform optimization automation initiatives and continuous improvement activities.

Required Qualifications Education
Bachelors degree in Computer Science Information Technology Engineering or a related discipline.
Equivalent relevant technical experience may be considered.
Experience
38 years of hands-on experience in ServiceNow development customization and support.
Strong experience implementing and supporting ServiceNow HRSD solutions.
Hands-on experience developing and supporting ServiceNow ITSM applications.
Experience designing and supporting integrations between ServiceNow and third-party enterprise applications.
Experience working in large enterprise environments; telecom industry experience is an added advantage.
Experience participating in the full software development lifecycle including development testing deployment and production support.
Technical Skills
Strong ServiceNow Platform Development experience.
Deep understanding of ServiceNow platform architecture scoped applications and data models.
Business Rules Script Includes Client Scripts UI Policies UI Actions Data Policies ACLs Events Notifications and Scheduled Jobs.
Strong JavaScript development skills with client-side and server-side scripting expertise.
Hands-on experience with GlideRecord GlideAggregate GlideAjax and ServiceNow APIs.
Experience building scalable and maintainable scoped applications.
Strong understanding of ServiceNow security coding standards and performance optimization best practices.
Hands-on HRSD experience including HR Case Management HR Services HR Tasks HR Case Templates HR Assignment Rules HR Criteria Centers of Excellence Employee Center and HR Knowledge Management.
Strong knowledge of ServiceNow ITSM modules including Incident Management Problem Management Change Management Request Management Knowledge Management and Service Catalog.
Working knowledge of ITIL processes and ServiceNow ITSM implementation.
Experience with REST APIs SOAP APIs JSON XML IntegrationHub Flow Designer Import Sets and Transform Maps.
Understanding of authentication mechanisms error handling logging retry mechanisms and data validation.
Experience with CMDB and Common Service Data Model (CSDM).
Strong debugging troubleshooting and problem-solving capabilities.
Preferred Skills
Experience integrating ServiceNow HRSD with Workday SAP SuccessFactors or similar HR management systems.
Experience integrating with Active Directory Microsoft Entra ID or other identity management platforms.
Experience with Lifecycle Events and Enterprise Onboarding & Transitions.
Experience with Employee Center Pro.
Experience with Document Templates and document generation capabilities.
Experience with Domain Separation.
Experience with Automated Test Framework (ATF).
Experience supporting ServiceNow platform upgrades and migrations.
Knowledge of GitHub CI/CD pipelines and DevOps practices.
Experience working in Telecom or large enterprise environments.
Strong communication stakeholder management and collaboration skills.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist Human Resources (CIS-HR).
ITIL Foundation or other relevant ITSM certifications.

#LI-SS65

• Problem Management
• ServiceNow
• Incident Management
• Integration Development
• IT Service Management
• JavaScript

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