ServiceNow CMDB Admin
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Job Summary
Req ID: 140052
Remote Position: No
Region: Asia
Country: India
State/Province: Chennai
City: Guindy Chennai
We are seeking a motivated and detail-oriented Associate IT Solutions with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather analyze develop document and communicate business requirements ultimately contributing to the delivery of effective IT solutions.
The Associate IT Solutions will perform a range of tasks to support the ServiceNow CMDB including but not limited to:
Performs tasks such as but not limited to the following:
- Collect analyze and document business requirements
- Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
- Respond to system problems by analyzing the issueidentifying root causes and determining the next course of action
- Participate in various IT projects as required
- Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
- Assist in the development and documentation of workflows and processes related to CMDB data management and governance
- Strong customer service orientation with a proactive and collaborative approach
- Solid analytical technical troubleshooting and problem-solving skills
- Effective communication skills (both written and verbal)
- Proficiency in documentation including the creation of clear and concise flowcharts and process diagrams
- Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
- Understanding of the interrelations between various IT components (software OS network devices servers etc.)
- Basic to good coding skills in specific programming languages relevant to ServiceNow (e.g. JavaScript) is a plus.
- 2years of relevant work experience in ServiceNow.
Bachelors Degreeor consideration of an equivalent combination of education and experience.
Educational Requirements may vary by Geography
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race religion national origin gender sexual orientation age marital status veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE TSX: CLS) enables the worlds best brands. Through our recognized customer-centric approach we partner with leading companies in Aerospace and Defense Communications Enterprise HealthTech Industrial Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design manufacturing hardware platform and supply chain solutions Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices to highly engineered aviation systems to next-generation hardware platform solutions for the in Toronto with talented teams spanning 40 locations in 13 countries across the Americas Europe and Asia we imagine develop and deliver a better future with our customers.
Celestica would like to thank all applicants however only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
About Company
Celestica is dedicated to delivering end-to-end product lifecycle solutions to drive our customers' success.
