ServiceNow Architect – Service Portal

Role- ServiceNow Architect Service Portal

Experience: 8 Years
Location: PAN India
Employment Type: Full-Time
Mode: Hybrid / As per business requirement

We are looking for an experienced ServiceNow Architect with 8 years of hands-on pure ServiceNow experience with strong expertise in Service Portal Knowledge Management (KM) Employee Center Pro (EC Pro) and HR Service Delivery (HRSD).

The candidate will work directly with business stakeholders to understand requirements define solutions provide technical guidance and drive ServiceNow implementations aligned with business objectives.

• Design and architect scalable ServiceNow solutions particularly across Service Portal Employee Center Pro KM and HRSD.
• Work directly with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Define technical architecture solution design integrations workflows and platform configurations.
• Provide technical leadership and architectural guidance to development teams.
• Design and customize Service Portal / Employee Center Pro experiences widgets pages themes and user interfaces.
• Develop and implement Knowledge Management solutions including knowledge structures workflows and user experience.
• Provide expertise in HRSD modules processes and employee-facing solutions.
• Ensure solutions follow ServiceNow best practices architecture standards security performance and scalability guidelines.
• Review technical designs and code developed by team members and provide recommendations for improvement.
• Identify opportunities for platform optimization automation and process improvements.
• Collaborate with business functional and technical teams throughout the solution lifecycle.
• Support troubleshooting of complex technical issues and provide architectural resolutions.

• 8 years of pure hands-on ServiceNow experience.
• Strong expertise in:
  • ServiceNow Service Portal
  • Employee Center Pro (EC Pro)
  • Knowledge Management (KM)
  • HR Service Delivery (HRSD)
• Strong knowledge of ServiceNow scripting including JavaScript Glide APIs Business Rules Client Scripts UI Policies Script Includes and REST/SOAP integrations.
• Experience with ServiceNow architecture solution design customization and implementation.
• Strong understanding of ServiceNow platform capabilities and integration patterns.
• Ability to analyze complex business requirements and convert them into scalable technical solutions.
• Excellent stakeholder management and communication skills.
• Strong presentation documentation and problem-solving abilities.

• Minimum 8 years of hands-on/pure ServiceNow experience is mandatory.
• Candidates with only ServiceNow training/certification and limited hands-on experience will not be considered.
• Strong Service Portal KM EC Pro HRSD experience is highly preferred.
• Excellent communication skills are mandatory as the candidate will work directly with business stakeholders and independently propose solutions.
• Candidates should have strong architect-level solutioning and stakeholder-facing experience.