Service Support (Contractual role)

Introduction

Join our Service team as a Service Support and play a key role in ensuring seamless service operations and customer support excellence. Through effective order processing service coordination inventory management and customer communication you will help deliver efficient service solutions that enable our teams to focus on what matters most: better health for more people. You will work closely with customers and cross-functional teams to support service delivery and contribute to continuous process improvements.

Grow with us Your Responsibilities

Handle and process a high volume of quotations within established timelines while maintaining accuracy and completeness
Review customer purchase orders and validate order details before processing to ensure accurate transactions
Process service requests and coordinate field service engineer scheduling optimizing resource allocation and service coverage
Coordinate delivery arrangements with Logistics and Warehouse teams to support timely shipment of products and spare parts
Perform order follow-ups generate invoices and coordinate with Finance teams regarding outstanding payments
Manage spare parts inventory including ordering receiving stocking and dispatching parts required for service interventions
Generate and maintain service reports work orders customer records and service documentation while ensuring data accuracy and completeness
Communicate proactively with customers regarding service status scheduling updates issue resolution and general service enquiries via phone and email
Maintain accurate customer and product service history records within the CRM or service management system
Contribute to the continuous improvement of service processes and customer support initiatives
Perform ad hoc duties as assigned by Management

What will convince us

Academic degree in Business Administration or a related field
Minimum 23 years of professional experience in customer service order processing or a related operational support environment
Experience with CRM software such as SAP and/or service management systems is highly desirable
Proficiency in Microsoft Office applications including Word Excel and Outlook
Strong organizational skills with the ability to manage multiple tasks and priorities effectively
Service-oriented mindset with a strong attention to detail
Excellent written and verbal communication skills in English
Ability to work independently as well as collaboratively within a fast-paced team environment
Customer-focused approach with a strong commitment to delivering exceptional service