Service Sales Operations Specialist

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In this role you will shape how a power grid services organization plans tracks and delivers commercial performance across LSU India. You will design and run the sales operating model that supports service agreements upgrades and lifecycle solutions for critical grid infrastructure. Your work will bring clarity to pipeline health forecasting discipline and performance visibility enabling teams to respond effectively to evolving customer needs and operational priorities. By connecting digital tools data and standardized processes you will help improve how service opportunities are identified tracked and converted into executed work. This position offers exposure to the full commercial lifecycle in a power grid OEM environment where your contributions directly support reliability modernization and long-term asset performance across utility and industrial customers.

How Youll Make An Impact

• Define and maintain a scalable sales operating model to support service business growth across India
• Establish governance for pipeline management forecasting cadence and performance tracking across teams
• Develop KPI frameworks dashboards slide decks and reporting tools to improve visibility into commercial performance
• Monitor pipeline accuracy conversion rates and key performance metrics to support informed business actions
• Enhance adoption and effectiveness of digital tools including CRM SAP and data platforms to improve sales execution
• Identify opportunities to streamline workflows and introduce automation to improve efficiency and scalability
• Maintain data standards and consistency across systems to support reliable forecasting and planning
• Collaborate with cross-functional teams including Sales Finance IT and Portfolio Management to align priorities and execution
• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines
  

Your Background

• Bachelors degree in Engineering / MBA with a flair for Data Analytics
• 8-12 years of experience in Sales Operations Commercial Excellence or Business Operations
• Experience building and scaling sales operating models and KPI frameworks
• Proficiency with Microsoft Power Platform tools (Power BI Power Automate Power Apps) and SharePoint
• Working knowledge of CRM platforms (SFDC) SAP and data-driven performance management
• Experience working in a cross-functional matrixed environment with multiple stakeholders

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