Service Operations Specialist, Bangalore

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Service Operations Specialist is responsible for interacting with internal and external customers to identify needs and determine appropriate action or escalate for further review. process service sales order respond to customer service needs including shipment billing and warranty issues. May provide in-house training on non-technical customer support.

This position reports to the Sr. Manager Service Operations and is part of the Global Service Organization located in Bangalore and will be an on-site role. At Cytiva our vision is to advance future therapeutics from discovery to delivery.

What you will do:

• Manage the end-to-end Order-to-Invoicing process for customer POs including order creation in Oracle order entry shipment tracking delivery coordination billing/rebilling invoicing and follow-up on past dues.
• Perform reconciliation of parts orders including inventory transfers sub-inventory movements and stock transfers across regions.
• Participate in service delivery meetings share KPIs and take corrective actions based on feedback. Provide administrative support to cross-functional teams and projects as required. Ensure accurate allocation of Work Orders to the correct cost centers.
• Set transfer pricing (TP) for spares in the INS warehouse. Track spares shipments from the warehouse to Field Engineers (FEs).
• Manage tools expense allocation to the appropriate cost centers. Create and manage Credit Note workflows (CN WF). Maintain and manage credit note order line types and related workflows. Process credit notes orders and perform reconciliation.

Who you are:

• Diploma or a Bachelors degree in any discipline from the recognized institute (Technical degree/Diploma is plus).
• Candidate must have a minimum of 6 years of relevant work experience. Prior customer service or operations experience.
• Experience using customer database and generating reports. Working Knowledge on Oracle ERP
• Good understanding of warehouse operations and inventory management
• Strong PC skills Microsoft Office skills - specifically Microsoft Excel and PowerPoint

It would be a plus if you also possess previous experience in:

• Spares Part management
• Procurement
• Export documentation
• Stock Reconciliation

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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