Service Engineer
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Job Summary
Key Responsibilities:
Diagnose troubleshoot repair calibrate and test professional audio equipment to manufacturer specifications.
Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
Handle warranty and non-warranty service requests ensuring timely resolution and high-quality workmanship.
Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
Provide technical support to customers via phone email remote sessions and onsite visits.
Carry out onsite inspections fault diagnosis commissioning support and post-installation troubleshooting when required.
Coordinate with global manufacturers for technical escalations warranty claims firmware updates and RMA processes.
Maintain accurate service records repair reports inspection reports and customer communication in Zoho CRM and other internal systems.
Track and maintain repair documentation.
Work closely with the Sales Application Operations and Logistics teams to ensure seamless customer support.
Support product demonstrations technical workshops and customer training whenever required.
Stay updated on new products servicing procedures firmware releases and technical certifications from partner brands.
Ensure compliance with ANSATAs service processes quality standards and safety guidelines.
Travel across India as required to support customer service repairs installations and technical assignments.
Requirements
- Diploma in Electronics Electronics & Communication Electrical Engineering Audio Engineering or a related field.
- 03 years of experience in electronics servicing technical support or professional audio equipment servicing.
- Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.
Benefits
- Competitive salary and performance-based incentives
- Opportunities for professional development and growth within the company
- Collaborative and innovative work environment
- Health insurance and other benefits
Required Skills:
Diagnose troubleshoot repair calibrate and test professional audio equipment to manufacturer specifications. Perform component-level repairs and preventive maintenance on products distributed by ANSATA. Handle warranty and non-warranty service requests ensuring timely resolution and high-quality workmanship. Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards. Provide technical support to customers via phone email remote sessions and onsite visits. Carry out onsite inspections fault diagnosis commissioning support and post-installation troubleshooting when required. Coordinate with global manufacturers for technical escalations warranty claims firmware updates and RMA processes. Maintain accurate service records repair reports inspection reports and customer communication in Zoho CRM and other internal systems. Track and maintain repair documentation. Work closely with the Sales Application Operations and Logistics teams to ensure seamless customer support. Support product demonstrations technical workshops and customer training whenever required. Stay updated on new products servicing procedures firmware releases and technical certifications from partner brands. Ensure compliance with ANSATAs service processes quality standards and safety guidelines. Travel across India as required to support customer service repairs installations and technical assignments.
Required Education:
Diploma in Electronics Electronics & Communication Electrical Engineering Audio Engineering or a related field.03 years of experience in electronics servicing technical support or professional audio equipment graduates with strong electronics fundamentals and practical aptitude may also be considered.
