Service desk engineer

Trigent Software Private Limited

Job Location:

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Provide technical support via phone email chat or ticketing system
Troubleshoot basic hardware software and network issues
Install and configure operating systems applications and peripherals
Log and track incidents using IT service management tools
Escalate unresolved issues to higher support teams
Assist users with password resets account unlocks and system access
Maintain documentation of issues and solutions
Ensure timely response and resolution as per SLA

Required Skills

Basic knowledge of Windows/Linux operating systems
Understanding of networking concepts (IP DNS DHCP)
Good communication and customer service skills
Familiarity with MS Office and email tools
Problem-solving and troubleshooting ability
Willingness to work in shifts if required

Key Responsibilities Provide technical support via phone email chat or ticketing system Troubleshoot basic hardware software and network issues Install and configure operating systems applications and peripherals Log and track incidents using IT service management tools Escalate unresolved issues t...