Service Delivery Lead L1 – Wintel (Band B3)
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Experience Required:
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Job Summary
Role Overview
We are looking for a Service Delivery Lead Wintel to drive end-to-end delivery governance for Windows infrastructure services. This role focuses on L3 delivery support SLA management stakeholder coordination and continuous service improvement across operations and projects.
- Own delivery governance for Wintel infrastructure (Windows Server AD VMware backup monitoring)
- Act as L3 lead for incidents problem management and major changes
- Drive service reviews SLA/KPI tracking and reporting
- Lead Wintel projects (upgrades migrations patching server refresh)
- Manage risks escalations and cross-team coordination
- Ensure compliance security and audit readiness
- Drive automation standardization and process improvements
- Handle transition management & onboarding of new services
- Strong knowledge of Windows Server () AD DNS DHCP GPO
- Experience in service delivery ITIL processes & SLA management
- Exposure to VMware / virtualization environments
- Hands-on with incident change and problem management tools (ServiceNow etc.)
- Experience in stakeholder management & reporting
- Azure/AWS basics (hybrid environments)
- PowerShell / automation exposure
- Monitoring tools (SCOM Splunk SolarWinds)
- PMO tools (Jira MS Project)
ITIL Microsoft PMP/Agile (nice to have)
Ownership Communication Problem-solving Stakeholder Management
Required Skills:
Key Responsibilities Own delivery governance for Wintel infrastructure (Windows Server AD VMware backup monitoring) Act as L3 lead for incidents problem management and major changes Drive service reviews SLA/KPI tracking and reporting Lead Wintel projects (upgrades migrations patching server refresh) Manage risks escalations and cross-team coordination Ensure compliance security and audit readiness Drive automation standardization and process improvements Handle transition management & onboarding of new services Required Skills Strong knowledge of Windows Server () AD DNS DHCP GPO Experience in service delivery ITIL processes & SLA management Exposure to VMware / virtualization environments Hands-on with incident change and problem management tools (ServiceNow etc.) Experience in stakeholder management & reporting Good to Have Azure/AWS basics (hybrid environments) PowerShell / automation exposure Monitoring tools (SCOM Splunk SolarWinds) PMO tools (Jira MS Project) Preferred Certifications ITIL Microsoft PMP/Agile (nice to have) Key Skills Ownership Communication Problem-solving Stakeholder Management
Required Education:
Bachelors or Masters degree in Computer Science Information Technology Software Engineering or a related field
