Senior Technician, IT

Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune India. The Hub strengthens the technology foundation that supports our business worldwide working in close partnership with teams across regions to deliver reliable high-quality solutions at scale.

Designed as a long-term investment the Pune Hub will advance newer digital capabilities such as automation data AI and cloud and will include roles spanning end user services application development and enterprise platform teams.

Together these teams will help Edwards operate more efficiently

and accelerate innovation in support of our mission of advancing patient care.

How will you make an impact:
Configure and manage customer workstation portable computing devices and peripherals (Following defined imaging and deployment processes)
Perform daily support (moves adds changes etc.) for desktops laptops peripheral equipment and other IT related hardware (ex. VOIP Phones A/V support as applicable for your region etc.)
Manage installation of desktops laptops peripheral equipment and other IT related hardware
Training users in various situations educating them regarding use of hardware its software and related systems. Training would be brief one-on-one small group ad-hoc and hands on How-to instructions
Perform lifecycle upgrades and projects as directed
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
Troubleshoot and repair hardware and/or Software for desktops laptops peripheral equipment and other IT related hardware (Tier 1/2)
Coordinate activities with third party vendors as needed (Order fulfillment Warrantees Project Needs Vendor relations / feedback and so forth)
Provide appropriate visibility of costs related to service requests and comply to approval requirements
Assist the business with tablet and mobile device support to meet operational / business needs
Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
Manage assets including physical and electronic identification and control

Other incidental duties

What youll need (Required):
H.S. Diploma or equivalent

Associates Degree or equivalent in or technical degree/certificate in related discipline Preferred

4 to 6 years years experience of work experience including IT hardware/software experience Required

What else we look for (Preferred):
Microsoft Certified Desktop Technician preferred
Ability to manage users and PCs using Active Directory required
Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server Windows 7 Microsoft Office and Outlook)
Ability to perform IT hardware and software diagnostics and repairs (Laptops desk tops mobile computing devices peripherals IP Phones handheld scanners etc.)
Ability to configure use and maintain CISCO IP Phones preferred
Effective cable management skills to maintain organized work stations and data closets required
Ability to adapt and learn new technologies as needed
Strong written and verbal skills required
Problem Solving skills including Trouble shooting techniques required
Strong customer service focused skills required
Strong organization and time management skills required
High level of professionalism during interactions with customers and vendors
Using PC Images to configure computers for deployment / redeployment required
Experience using Help Desk ticketing software to manage service tickets and document support provided
Experience with platforms and applications (e.g Microsoft Office Suite Microsoft Outlook/Office365 Internet Explorer Windows 7 Active Directory Virtual Private Network (VPN) MobilePASS (one-time password software authentication solution for VPN access)
Experience using Help Desk ticketing software to manage service tickets
Good written and verbal communication interpersonal and relationship building skills
Adhere to all company rules and requirements (e.g. pandemic protocols Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

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